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Ad Feedback - Spanish Ads

RickNubbz
Local Performer

This is very annoying. Apparently Pandora has more Spanish speaking listeners in my area than English. I get. Orr Spanish ads than English. 

that balcony about the ad operations team working on a solution. I have a solution - cut down the number of Spanish speaking ads. 

Labels (1)
266 Replies

rfsuper
Local Performer

Amen. Same problem here.

Dahso_hotmama
Local Performer

I also have this same issue. I do not speak Spanish and I have back to back Spanish ads that play on my pandora lists. I don't even listen to Spanish or Mexican music because I don't understand it. Can we remove this option from the S24 Ultra? There should be an option for choice of language and in that case I'd like my ads in Navajo.

robinbarrett
Underground

There should be a better way to report unwanted Spanish ads.  My zipcode has many Spanish speakers, but most of them speak English better.   My solution is to change my zipcode. hope that works.

robinbarrett
Underground
Here here. Zipcode is a terrible indicator of someone’s preferred language.

robinbarrett
Underground

I received an ad in Spanish. I was listening to a station called 70s, 80s, 90s Hits Radio on Pandora at 16:14 on 5/28/24.

IMG_1721.PNG

youllwonderwhy
Local Performer

I constantly get Spanish ads. Nearly every ad is Spanish. This solution is stupid. Just have a frickin language preference and base ads off of that! 

Elijohn12
Local Performer

These Spanish speaking ads really ruin Pandora for me. ALSO a lot of them I can't even skip! It's like they freeze my whole Pandora app! I'm going back to Spotify until they have an option to turn Spanish ads off

annml0730
Underground

Please advise how you are supposed to send a screenshot of annoying spanish ad if it doesn't even load... Ridiculous 

AdamPandora
Community Manager
Community Manager

@annml0730 I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further?

What do you mean when you say the ad doesn't load?

The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
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annml0730
Underground

You request screenshots but whenever you go into the app the screen is black so you have no idea what the ad is or if it's in spanish lol. 

setting my location seemed to help. 

AdamPandora
Community Manager
Community Manager

@annml0730 Thanks for following up and clarifying.

If any other Spanish ads play on your account, please make note of:

  • the date/time the Spanish ad played
  • the name of the station you were listening to
  • the name of the brand being advertised (if you are able to make that out)

Thanks for working with me on this.


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
New music alert!: Picks of the Week (11.4.24)


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GMJay
Local Performer

Please stop with the Spanish ads.  I just turn the channel asap.  Don't understand any Spanish and don't want to hear it.   The people paying for these ads are wasting their money.

annml0730
Underground

Two spanish ads in a row on Happy Radio Station at 10:21AM EST. 

I do not have permission to upload the photos here. I have sent an email

Two more Spanish Ads at 10:40AM EST> Eggo Waffles and McDonalds. Last Spanish ad was at 10:30AM EST. Images are being sent in a private message

Oh look, another one for Ashley Furniture at 10:48AM EST.

Moderator Edit: Merged comments

AdamPandora
Community Manager
Community Manager

@annml0730 Thank you for reporting these.

We are currently looking into Happy Radio and why these ads are playing more frequently on that station.

I recommend creating a new station based off of one of your favorite songs that plays on Happy Radio.

In the meantime, I have passed your message along to our Ads team for further review.

We appreciate you taking the time to reach out to us about this!


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
New music alert!: Picks of the Week (11.4.24)


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Papahotshot80
Underground

Adam, it would help if we knew where to send the screenshot, i.e. a link!!  

This is unacceptable and I am done listing to your Banner Health ads in Spanish on a classic Rock station.  

AdamPandora
Community Manager
Community Manager

@Papahotshot80 To send a screenshot, you can click on the camera icon located in the Reply box:

Screenshot 2024-07-30 at 4.10.29 AM.png

In addition to sending a screenshot, please make sure to reply back with:

  • the date and time the Spanish ad played on your account
  • the name of the station or podcast you were listening to when that Spanish ad played

Thanks for working with me on this.


Adam | Community Moderator

Come join in on the fun: It's Spooky Season Let's make a playlist together! ‌
New music alert!: Picks of the Week (11.4.24)


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shey69
Underground
No, I'm not going to work with you on this. It seems like an easy job to do
on your end, you use Google services right? Google will provide you whether
or not the user uses English or spanish. You could recommend them ads based
off that. There's a lot of options, I know so much information is given to
you about your customers. Why are you not utilizing it? I refuse to do your
job for you. Please keep in mind I'm talking to Pandora as a whole, not
necessarily the person that's responding to this. I hope you're having a
nice day.

LazerPrint
Local Performer

This absurd request, for listeners to do Pandora's work for them, has been up for over a year.  I've seen several responses and believe that Pandora has received enough responses to build a solution.  

In actuality, Pandora does not seem to care about the impact that it has on their listening audience.  As a result, most of us non-Spanish speaking listeners get so frustrated that we turn off Pandora and move to one of the many other streaming services available.  Spotify, Heart, Amazon...pick one. There's plenty.  All of those services don't play annoying ads in languages I don't speak.  Language preferences are built into devices and software all over the world.  It's a standard practice - for everyone except Pandora. 

If Pandora doesn't care, then be honest.  Say so.  

As I mentioned earlier, you have plenty of data sets by now to build a solution.  Most coders could do this as a basic functionality.  Do something for a change.  

In the meantime; 

The next time a Pandora ad plays on my account:

  • I will switch to another streaming service and forget to try Pandora again for at least a week.
  • I will never pay for Pandora while this continues to be a problem. 
  • All of your Spanish advertisers should be angry that your listening audience is only remembering their product in a negative way.  Thus defeating the purpose of paying you for and advertisement. 

Thanks for working with us on this.

brittany1224
Local Performer

I'm also getting Spanish ads on my stations. Any help??

ad.png

Drakov
Underground
why give you an option for English if they’re gonna give you Spanish anyway? Seems kind of moot.
Travis Carlson