Ad Feedback - Spanish Ads

[DSA]

Why are my ads in Spanish? That has to be the most frustrating thing to me.

[John1966]

Why do I keep getting Hispanic commercials when I speak English

[AdamPandora · Accepted solution]

@John1966 Thanks for your feedback about the Spanish ads playing on your stations.

We do our best to deliver ads to our significant number of Spanish-speaking listeners based on the small amount of demographic info that we collect when you register a Pandora account. This is limited to gender, age, and postal code, as well as some of the stations you create on your account. Sometimes, however, our estimates are incorrect and Spanish ads are delivered to the wrong listeners. We're sorry if this has been creating a negative experience for you.

Our ad operations team is aware of your feedback and they are working hard to improve how our Spanish ads are delivered. Thank you for your patience in the meantime, and thanks for listening to Pandora.

[Dragonfly003]

Alright this response was dated back in 9/19 it is now 5/20 and Pandora hasn't found a solution to the request for language preference. I understand commercials are necessary in a free account, but just because I listen to stations in other languages other than English, I'd prefer my commercials in English. Not a coder, but it's one toggle for English please.

[AP83]

Feels like no one is trying to resolve this, as we're 11 months in.  Also, love how no one even responds to this anymore.

It's pretty simple to match language settings to the device (you know, like the rest of the app).

So if free customers don't rate support, why should we upgrade?

[hmartin]

Hello! Sometimes, my commercials will be in Spanish. I don't speak Spanish nor do I listen to any Spanish speaking stations. Does anyone know how to get the commercials to not be in Spanish? Thanks!

[AdamPandora]

@hmartin I moved your message to this post as I provided some information on this previously to another listener who had similar feedback. 

Hope we continue to see you around the community!

[ShayShay2019]

To Pandora:

I am not interested in hearing ads in Spanish. I'm about to delete my account and go to social media about it. Spanish speaking people choose to listen in Spanish ( I am guessing) I do not and it makes it not worth the trouble. I am a long time user and maybe one person not using your service means nothing but it can lead to many, many more. Just saying

I am not going to pay to not have ads, when I see that even paying does not not stop the ads. And the same ads over and over, c'mon...Iknow there is a whole bunch of ones you can rotate through. This is ridiculous

[CSampson]

I get all Spanish advertisements, but don't speak Spanish. Is there a way to change my language preferences to English? 

[TannerPandora]

Hi @CSampson thanks for posting to community! 

We do our best to deliver ads to our significant number of Spanish-speaking listeners based on the small amount of demographic info that we collect when you register a Pandora account.

Sometimes, our estimates are incorrect and Spanish ads are delivered to the wrong listeners. We're sorry if this has been creating a negative experience for you.

Our ad operations team is aware of your feedback and they are working hard to improve how our Spanish ads are delivered.

Thank you for your patience in the meantime. 

[EricSkat]

Thanks for honing in the advertising.

Two things:

1. I don't see much space for specifying language in preferences / settings.

2. When I listen to international music, I get Spanish ads when listening to idioma portugues music. Similar, but different!

A solution would be to have a switch / field for preferred website / advertising language.

[AdamPandora]

@EricSkat I recommend creating a feature request for your suggestion as that is the best way to get your ideas heard.

It will also give others around the community a chance to upvote your idea and express their interest in getting it added as well.

Hope we continue to see you around the community! 🎶