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Adding member to Family Plan

Jlhamble99
Local Performer

How do I add my wife's phone to our family plan

mod edit: changing title for clarity

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66 Replies

AdamPandora
Community Manager
Community Manager

@Blueyedwolf71 I moved your post over to this existing thread: Adding member to Family Plan

Check out the accepted solution for instructions on how you can invite others to join your Premium Family subscription.

After they receive the family plan invitation, they should be prompted to create their own account (if they don't already have one set up).

If they already have a Pandora account registered under that email address, they should be able to accept the invitation, and then sign in using their own email address and password.

In the meantime, I have also created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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yelafin
Local Performer

I've read through loads of explanations but really just need to speak with someone specifically regarding setting up my son to listen via family plan. thx

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AdamPandora
Community Manager
Community Manager

@yelafin I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Corey77
Local Performer

I just started the premium family plan and I can’t seem to find where to add members to my plan. What do I do?

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AdamPandora
Community Manager
Community Manager

@Corey77 I moved your post over to this existing thread: Adding member to Family Plan

Check out the accepted solution for instructions on how you can invite others to join your Premium Family subscription.

After they receive the family plan invitation, they should be prompted to create their own account (if they don't already have one set up).

If they already have a Pandora account registered under that email address, they should be able to accept the invitation, and then sign in using their own email address and password.

Hope this helps clarify. Let me know if they run into any issues with this. 

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Winchester1821
Local Performer

My fiance was on my family plan, but he got a new phone and now it only acts as if it is the free plan. I tried re-adding his account and it's not working. This has happened before but I can't remember how I got it to work last time.

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AlyssaPandora
Community Manager
Community Manager

Hey there, @Winchester1821. 👋

Sorry to hear that happened.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

++

I've taken a look at your account and I do see that he's on your family plan.

Could you try having him log out / back in to help refresh the account connection? 

If he's still having trouble, let me know and I can create an email support case for you. Let me know how it goes. 🎧

 

Alyssa | Community Manager
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