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Adding member to Family Plan

Local Performer

How do I add my wife's phone to our family plan

mod edit: changing title for clarity

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Re: Adding member to Family Plan

Moderator
Moderator

Hi @Jlhamble99 Thanks for joining community! I moved your post to the subscription section to keep our community tidy. 

To invite someone to your family plan:

  1. Make sure you're logged in with your master account (the one you used to upgrade to Premium Family);
  2. Visit the Subscription section of the account.
  3. Select Manage Family to view the main family plan management page;
  4. Send a family plan invite to an email address your family member can access, even if it's different from the email address on their Pandora account. (They'll be able to enter the login information for their Pandora account later, even if its under a different email.)
  5. Have them open the invite email, and follow the prompts to add their Pandora account to your family plan or create a new Pandora account if they don't have one.

Keep in mind, upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

For more more information about Premium Family Plan, please click here

I hope this helps. 

Tanner | Community Moderator

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Re: Adding member to Family Plan

Moderator
Moderator

Hi @Jlhamble99 Thanks for joining community! I moved your post to the subscription section to keep our community tidy. 

To invite someone to your family plan:

  1. Make sure you're logged in with your master account (the one you used to upgrade to Premium Family);
  2. Visit the Subscription section of the account.
  3. Select Manage Family to view the main family plan management page;
  4. Send a family plan invite to an email address your family member can access, even if it's different from the email address on their Pandora account. (They'll be able to enter the login information for their Pandora account later, even if its under a different email.)
  5. Have them open the invite email, and follow the prompts to add their Pandora account to your family plan or create a new Pandora account if they don't have one.

Keep in mind, upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

For more more information about Premium Family Plan, please click here

I hope this helps. 

Tanner | Community Moderator

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Re: Adding member to Family Plan

Local Performer

If the individual already has a Pandora account and is added to a family plan, what happens to there saved playlists and downloaded music?  Are they lost or do they keep them and just have ad free access?

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Re: Adding member to Family Plan

Moderator
Moderator

Hi @BaylorBoy!

Their collection and playback history will be stored in our servers. If they are currently subscribed through Pandora or ad-supported they will transitioned into the Premium Family account while maintaining their individual account.

However, if they are currently upgraded to Premium or Plus through a third-party vendor like Google Play or Apple, they'll first need to cancel their paid subscription, wait until they hear ads again before being added to the family plan.

Let me know if you have any other questions. 

 

 

Tanner | Community Moderator

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Family plan collections

Local Performer

Hello, I recently upgraded to the family plan. I would like for my wife to have her own collection and playlists seperate from mine on her own device. Is this possible? If not, I may go back to Premium. Any help is appreciated

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Re: Family plan collections

Moderator
Moderator

@dberger8 I moved your post to this thread as @TannerPandora provided some helpful tips on how to invite someone else to your family plan subscription in his above comment.

In order for each of you to have your own collection, you will need to be signed into your separate Pandora accounts registered under your individual email addresses on your devices. 

If you haven't yet already, you can create a new account for your wife using her personal email address, and then invite that new account you set up to join your family plan subscription with the steps Shaya provided. 

If you run into any issues with this, you will need to contact our support team directly for assistance here

Thanks for being a part of the community!

Adam | Community Moderator

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Family plan

Local Performer

How do I add an account on the family plan?

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Re: Family plan

Moderator
Moderator

@Claudette I moved your post to this thread as @TannerPandora provided some helpful tips on how you can add members to your family plan subscription. 

Thanks for being a part of the community! 

Adam | Community Moderator

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How to add kids to Family Plan Subscription

Local Performer

My kids want to have their own pandora stations so we upgraded to the Family Plan Subscription - I sent the emails to their accounts to add them.

Do they need to create a new pandora account first in order to sign up?

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Re: How to add kids to Family Plan Subscription

Moderator
Moderator

Hi @bt1! Welcome to Pandora Community.

I moved your message over to an existing thread: Adding member to Family Plan

No need to to create a new Pandora account if one already exists. You'll only need to create an account if your kids don't have their own individual accounts. If this is the case, then individual free accounts will need to be created a first. 

If you've already sent the invitation and they haven't received it, make sure that:

  1. You've sent the invite to an email address your family member can access (not necessarily the email address on their Pandora account);
  2. They check their spam/trash folder, as the invite may have ended up there.

Once they've received your invite email, they'll simply select Accept Invite, and log into their existing Pandora account. 

If they haven't received the invitation or don't see the in their spam or trash folder let me know. 

Tanner | Community Moderator

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Re: Adding member to Family Plan

Local Performer

When I open the invite, all it has is the login screen and it only works with the master login. There are no other prompts.

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Re: Adding member to Family Plan

Moderator
Moderator

@jrobmas64 Sorry for any trouble.

I am going to have someone from our User Support team contact you privately via email to help with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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