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Re: Adding member to Family Plan

Local Performer

Same problem here. I have to sign in via my wife's account. When I do it shows my invite as send but not accepted yet, even though when clicked "accept" on the email it sent me to the login screen - where I had to use her email and login.

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Re: Adding member to Family Plan

Moderator
Moderator

Hi @JImK62! Thanks for posting.

I've gone ahead and accepted your wife's invitation on my end. She should be able to log in with her own Pandora account now.

Let me know if you continue to have trouble. 

Tanner | Community Moderator

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Upgraded from Premium to family plan, cannot give family members their playlists

Local Performer

I have not seen ANY solution for this. I had four family members on my old premium account, each made their own playlists. Now I have upgraded to family plan so each member can enjoy all benefits of their very own account. So I sent the email invite. Family member made her own account. Now she has no access to her playlists which are all on my own Pandora account. I don’t listen to any of her music, we have different tastes. I want to get her playlists off my Pandora and let her have the playlists she spent months curating. I tried making my account public and sharing her playlists, but it doesn’t work, I want her playlists OFF my account and placed completely in her account so she no longer gets suggestions of my music she hates, and vice versa. How do I accomplish this? Then I have to do this for two more family members with wildly divergent music tastes. Please help so we can make the user experiences work!

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Re: Upgraded from Premium to family plan, cannot give family members their playlists

Moderator
Moderator

@Brain20 It looks like only one person has accepted the family plan invitation you sent so far.

You mentioned you have a family of four - if you are still seeing other family member's playlists in your collection, then that means they are likely logged into your Pandora account on their devices.

They will need to sign out of Pandora on their devices, and then sign in using the email address associated with their personal Pandora accounts. They will then need to accept the invitation to the family plan that was emailed to them, in order to take advantage of the family plan subscription.

With this being said, I am also going to have someone from our support team reach out to you privately via email to help make sure this gets straightened out.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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Pandora family plan

Local Performer

Pandora family plan

How can I add my kids to the account?

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Re: Pandora family plan

Moderator
Moderator

@russerica I moved your post to this thread to keep the community organized.

I do see were able to add a couple of accounts to your Family Plan shortly after posting this message.

Did you still need help getting some additional people added to your plan?

Let me know.

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Adding member to Family Plan

Local Performer

I just went through all of this and you leave out important steps.   What you have to do is have the family member create their own account (use the email that was on the invite email) if you have a Pandora app on your phone delete it.  Now go to Pandora and create an account using (using the email that was on the invite email) and create your own password for that account. If you keep getting pushed back to the main account then you haven't created an account.  Now can download the new Pandora icon by visiting an app store on your phone. You'll have to create your own playlists and everything but you should be good to go. You should stop getting those pop ups too. Oh, make sure nothing else has Pandora playing on it while you are trying to listen to your new channel or else you'll get that pop up saying two people are listening. Before you start pulling out your hair. Pandora you need to make better directions for this, you know step by step with pictures especially if you offer no phone support. Troubleshooting would be nice as well.

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Re: Adding member to Family Plan

Moderator
Moderator

@dleber Thanks for sharing your experience.

It is true that you will need to create separate accounts for each family member if they are new to Pandora.

However, if they already have accounts created prior to you sending them an invitation, then they won't actually need to create a new account. They'll be able to add their existing account to your plan so long as you send the invite to the email address their existing account is registered with.

This all being said, I will make sure to pass your feedback along - this type of information is very helpful as we work to improve our service for all of our listeners.

As always, if you need any assistance, feel free tag myself or one of our other moderators ( @AlyssaPandora @TannerPandora ) and we'll be happy to help. 

Hope we continue to see you around the Community! :pandora:

Adam | Community Moderator

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Premium family plan

Local Performer

I paid for premium family plan but my husband is having to watch videos for skips why?? And how do I fix this

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Re: Premium family plan

Moderator
Moderator

@Laurabrandle331 While I see you are currently upgraded to the Family Plan, and have sent invitations to a few different email addresses, it doesn't look like any of them have been accepted yet.

Your husband will first need to accept the invitation you emailed to him in order to activate Pandora Premium on his account.

Have him open the invite email, and follow the prompts to add their Pandora account to your Family Plan.

Hope this helps! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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