Can't signup for Family Premium after canceling through Apple

[Swen2]

I'm about to give up. I canceled on iTunes a week ago. It says it's canceled. I go to Pandora on my PC (where I want to sign up, not iTunes!), it says it can't do anything because I'm on iTunes. I'm trying to switch from Premium to Premium Family. I went to the help page, and all I get is a chat bot, that is useless.

So I'm cancelled, as per your instructions. Happy? Let me know if you ever want a  longtime Premium paying customer back, who wants Premium Family!

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Swen2 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!