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Canceling subscription on old account

dregn222
Local Performer

i dont have the original email i had origanlly. help!!!

 

Moderator Edit: Edited title for clarity

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40 Replies

hys728
Local Performer

can you cancel my subscription right away please?

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AlyssaPandora
Community Manager
Community Manager

Hey there, @hys728. 👋

A support specialist has responded to your email this morning to assist with managing your subscription. Please follow up with this individual via email for further help. 📬

Thanks for your patience during this process! 

Alyssa | Community Manager
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lisac0801
Local Performer

I'm attempting to cancel my trial subscription through Office Depot.  I guess I was registering a new purchase and accepted a premium trial offer.  I can't find my account, so I created a new one.  How can I find this trial and cancel?

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AdamPandora
Community Manager
Community Manager

@lisac0801 Our support team can help with this.

They will be reaching out to you separately via email to gather additional information, so please keep an eye out for their message. 

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kalexi13
Local Performer

I have had my pandora account for over 5 years now and I have a very old email connected to it, I got a free trial and now I can't cancel it doesn't give me an option and I can't get into my email.

 

Moderator Edit: Removed Personal Info

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AdamPandora
Community Manager
Community Manager

@kalexi13 Since your subscription was purchased through Google Play, you should be able to follow the steps linked here to cancel.

With that being said, someone from our support team will be reaching out to you separately via email to help make sure this gets resolved.

Keep an eye out for their message.

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Cheltab56
Local Performer

I cancelled this years ago..just notice credit is still getting charged  may have old account as well..please cancel both immediately. Thank you

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ski0404
Local Performer

What happens if you can't access the account or figure out how you're being charged for the service but your profile says your not paying for it?

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AdamPandora
Community Manager
Community Manager

@Cheltab56 @ski0404 I moved your posts to this thread since it sounds like you need help canceling a subscription tied to an older account.

I will have someone from our support team contact each of you separately via email to help make sure this gets taken care of.

Please keep an eye out for their message. 📝

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dorothywallis10
Local Performer

I am not patient because you all keep taking money out of my American Express without my permission. I only tried Pandora for one month and it has been the worst experience. 1st of all I did cancelled it but have no one I can talk to about this situation. Cancel and refund my money please.

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AdamPandora
Community Manager
Community Manager

@dorothywallis10 I see our support team was helping you with this previously, however it doesn't look like you were able to reply back to the email they sent you back in March.

I am going to have them reach back out to you privately via email to further assist with this.

Please keep an eye out for their message.

Thanks again for your patience in the meantime. 

KANG001
Local Performer

Hello,

 

I have an account that's under an email address that's no longer active. I've forgotten the password and recently got charged for it. How can I cancel the other account that is no longer active?

 

Thank you.

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AlyssaPandora
Community Manager
Community Manager

Hey there, @KANG001. 👋

Thanks so much for posting about this. 

I've escalated your issue to our User Support team where someone will be in touch with you via email to offer further assistance.

Thanks so much for your patience during this process! 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.13.24)
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anyname001
Local Performer

Hello, I am hoping you may be able to help.  I also have a subscription that I have been paying for on an account that I cannot access for years now.  Can you point me in the right direction to get this resolved?  Thank you so very much!

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AdamPandora
Community Manager
Community Manager

@anyname001 I have created a ticket with our support team for you.

They will be contacting you privately via email to gather additional information on the old account, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Rebeccamiron05
Local Performer

My Pandora is linked to an email that I can no longer log into is there any way to cancel without going through Google Play

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AlyssaPandora
Community Manager
Community Manager

Hey, @Rebeccamiron05. 👋

We can help out with this. Someone from our User Support team will reach out to you via for more information regarding your account. Please keep an eye out for their message soon.

Thanks for your patience during this process. 🎧

Alyssa | Community Manager
Let's talk music in Community Chat
Share yours here: Q: What song fits your mood today?
Check out new tunes this week:New Music: Picks of the Week (05.13.24)
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annielaural
Local Performer

How do I cancel payment for use of Pandora if I no longer have access to the email account with which I initially opened a pandora account?

thank you,

Dorothy Shamah

Moderator Edit: Removed Personal Info

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AdamPandora
Community Manager
Community Manager

@annielaural I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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Sereniti
Local Performer

Hi, I made a random email and password but I forgot to save it. I put in my real cashapp information and now it won’t stop charging me. My card is locked but I can’t cancel the subscription. My cashapp account is SerenitiDM. Please stop charging me for that subscription.

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