Charged after cancellation

[phillipm539]

hey so i tried cancelling my subscription last month and it send it went through but they charged me for again for the subscription how do i stop it from taking anymore money

[AdamPandora]

@PapaD I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[gmorell97]

I canceled my subscription a couple weeks ago. I don't have another account with you. It's now charging me double at $9.99. I never even had a subscription for that amount. Only $4.99. Please fix this. I'll be contacting AMEX to let them know of your fraudulent activity against my account as well.

[MariaPandora]

Hi @gmorell97 , sorry to hear that you are still being billed!

The account linked to your community account is not currently upgraded, so I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Margaritacruz53]

I cancel my subscription before the day charges my money and I check my bank account it take my monthly payment I want my money back 

[AdamPandora]

@Margaritacruz53 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[njcoleajackson]

I stopped this last June and now have a $54 dollar charge??  No place to review charges anywhere on the account. Seriously

[AdamPandora]

@njcoleajackson I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!