Still charged after canceling subscription

[CindyLynn7613]

My account was charged for using Pandora and I canceled the subscription and it is supposed to end tomorrow but you charged my account today. I would like a refund please cause now I can't pay my rent, thanks to you guys.

Moderator Edit: Edited title for clarity

[AdamPandora]

@CindyLynn7613 Our support team has informed me that they will sending you a separate message via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Thanks for being a part of the community! 

[mjg7328]

I have the same problem as CindyLynn (above) and I would like the charge to my card to be cancelled, or refunded. Please contact me.

[AdamPandora]

@mjg7328 Our support team would be happy to look into this with you.

They will be contacting you separately via email - please keep an eye out for their message.

Thanks for your patience.

[davida9737]

 Hi. I cancelled my Pandora account on Dec. 10, the day my trial was to end. I was still charged $54.89. Can you please tell me what this charge is for and if it is in error may I please be refunded?

[AdamPandora]

@davida9737 Our support team has confirmed with me that they will be reaching out to you via email.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 🎶

[pdxmark]

I was charged for a yearly subscription as well when I cancelled mine. I need this reversed. It was a monthly subscription, so this doesn't make any sense.

[AdamPandora]

@pdxmark Our support team has informed me that you currently have an open case with them regarding this issue.

They will be replying to you via email, so please keep an eye out for their message.

Thanks for your patience.

[svong1]

I cancelled my subscription a little too late and was charged for the year subscription. Refund?

Moderator Edit: Edited title for clarity

[AdamPandora]

@svong1 Our support team has confirmed with me that they will be reaching out to you via email at the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to further assist you with this.

Hope we continue to see you around the community! 

[drlamantia]

I wasn't aware this was a repeating subscription. I cancelled as soon as I found it on my credit card. I cancelled and request a refund. Moderator?

[AdamPandora]

@drlamantia I've escalated this to our support team - they will be contacting you directly via email.

Keep an eye out for their message and they'll be happy to look into this further with you.