Hi @Beburnett! Welcome to community.
I'd be happy to help with any questions you have, but I will need additional information to do so.
Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.
Thanks for posting!
I'm really confused.
Somehow I am disconnected from my regular $4.99 per month membership. Now when I have contacted you, I have no idea who @Beburnett is? What is happening.
@armeniahye That appears to be another Community member who originally created this thread.
That being said, I will have someone from our support team contact you privately via email to help look into your account.
Please keep an eye out for their message.
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