Error Message: "Subscriptions are currently unavailable" when upgrading through Google Play

[Sking3489]

It says subscriptions unavailable try again later. I dont want to lose my collections!!

Moderator Edit: Edited title for clarity

[AdamPandora]

@Triplea1979 @Oceanflowin I moved your posts over to this existing thread: Error Message: "Subscriptions are currently unavailable" when upgrading through Google Play

This issue should now be resolved and I do see the two of you were able to successfully restore your subscriptions back to your account.

Hope we continue to see you around the Community! 

[Gr8fulKev]

Does anyone know why subscriptions aren't available?? Used to have one and am trying to reactivate it. About to use Spotify instead. 

[AlyssaPandora]

Hey there, @Gr8fulKev. 👋

Thanks so much for reporting your experience.

Someone from our User Support team has reached out to you via email to offer further assistance with upgrading. Please check your email soon. If you don't see the message, be sure to check your spam / junk folder to make sure it didn't end up there. 📬

Thanks for your patience during this process. 🎧

[TarantulaMan83]

I am having this issue as well, and I've been a pandora family customer for almost 2 years now. 

[AdamPandora]

@TarantulaMan83 I do see your account is currently upgraded to the family plan.

Can you please send me a screenshot of what you are seeing?

Thanks for working with me on this. 🤝

[njones2706]

It's 12/1/2021.  This didn't work for me.  Any other ideas?  I have an apple phone.

[AdamPandora]

@njones2706 This thread was specific for users running into issues upgrading through Google Play.

As of right now I'm showing your account is already upgraded to Pandora Plus through Apple. 

To clarify, are you receiving an error message when you attempt to upgrade to Pandora Premium?

If so, can you please send me a screenshot of the error message you're seeing?

Thanks for working with me on this. 🤝

[KMC88]

Hi! I am trying to upgrade my free account to either plus or premium but keep getting the above error. Am I doing something wrong?

[AdamPandora]

@KMC88 Sorry for any trouble with that.

I took a look at your account and do see you were able to successfully upgrade to Pandora Plus directly through our website.

Was there anything else you needed assistance with?

Let me know.

[KellyCartera]

I am receiving the same error message, only after having current subscription cancelled without warning?!??? Wth?!?? I was subscribed, then it expired even though I set it to auto-renew and when I try to resubscribe I'm told "subscriptions are unavailable"!!! I received no emails letting me know that my subscription would be expiring at any point before this and I feel completely shut out of the app. 😡

[AdamPandora]

@KellyCartera I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!