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Family Plan: Accepted account via email not added to plan

bcendo
Local Performer

I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person logged in just fine but is only seeing the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help. 

Moderator Edit: Changing title for clarity

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5 Replies

TannerPandora
Moderator
Moderator

Hi @bcendo! Thanks for posting.

I moved your message over to our Subscription to keep things organized - Family Plan: Accepted account via email not added to plan

I took a closer look, and I do see the pending invite under your account. I'm not entirely sure what may have happened but I went ahead and pushed the invite through. The account should now be included in your Family Plan. You may need to sign out and back on your device for the changes to take affect.

Let me know if you continue to have trouble.


Tanner | Community Moderator

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Rose_flowz
Local Performer

Same so annoying. Paying for what

I'm having the same issue. Please help. I've added emails and they're still not accepted. I've contacted support twice and no ones helped me. 

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julb99
Local Performer

Having the same issue here please advise on how to fix. 

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AdamPandora
Community Manager
Community Manager

@julb99 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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julb99
Local Performer

Thank you the email in question is xx@

Moderator Edit: Removed Personal Info

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