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Family Plan - Still seeing ads after joining plan

crhaley
Local Performer

When I send an email to my spouse email address for the family plan, we follow instructions and links to setup account, but it's still not working correctly with phone. First, we had to watch an ad to use now it's telling my trial period is over? We shared some of our playlist with other phone, but even after 'collecting' they must be reloaded for each use of pandora.

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AdamPandora
Community Manager
Community Manager

@crhaley I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)

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AdamPandora
Community Manager
Community Manager

@crhaley I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!


Adam | Community Moderator
New to the Community? Introduce yourself here
New music alert! Picks of the Week (12.2.25)
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