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Family Plan: "Someone Else is Listening" Message

littlesu
Local Performer

This is happening to me.  What do you mean by "each member of your family will need to beloved into their devices using their own personal Pandora accounts?"  Can't they log into the family plan account from their own device?  I'm totally confused.  Thanks in advance.

 

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42 Replies

cinetango
Underground

I signed up for the family plan, but when my son wants to stream music on a different device while I am listening to music he gets the message that someone else is listening...how can I fix this.  The whole point of the family plan is to be able to listen with multiple devices.  

 

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AdamPandora
Moderator
Moderator

@cinetango I moved your post over to this existing thread: Family Plan: "Someone Else is Listening" Message

The reason that error message is popping up for you, is because your other family members are still logged into your Pandora account on their devices.

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

So far I see you have sent four invitations, and only one of them has been accepted so far.

With the other three invitations, there is no Pandora accounts registered under the email addresses those invitations were sent to.

If your other family members would like to join your plan, they will first need to set up a separate Pandora accounts using their personal email addresses.

Once their accounts are created, they can then accept the invitations they were emailed to join your family plan subscription.

If you run into issues with this after the new accounts are created and added to your plan, let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cinetango
Underground

Thank you, Adam!! I'll give it a try now.

AdamPandora
Moderator
Moderator

Always happy to help, @cinetango. 😁

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Kmmann11
Local Performer

I have tried numerous times to change my subscription. I tried the family plan and that didn’t work out because only one person could listen at once. I cancelled my plan and followed the posted instructions for downgrading back to Plus. I am still being charged for the family plan 5 months after trying to make the switch. 

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AdamPandora
Moderator
Moderator

@Kmmann11 Nice to see you around the Community. 👋🏽

How multiple people can listen with a Premium Family plan:

If the Someone else is listening error message is popping up, then that means someone else is logged into your account on their device and attempting to stream Pandora at the same time as you.

Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan.

I took a look at your subscription, and it doesn't look like you've added anyone to your Premium Family plan yet.

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

You will first need to set up separate Pandora accounts using different email addresses for each family member that wants to join the subscription.

Once those accounts are created (if they aren't yet already), you can then send them an invitation to join your family plan subscription.

They should then be able to accept the invitation to the family plan subscription you sent.

Let me know if you continue to run into issues with this after the new accounts are set up.

+++++++++++++++++++++++++

Downgrading to Pandora Plus:

If you'd still prefer to downgrade your subscription to Pandora Plus, you can contact our support team directly for further assistance here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cinetango
Underground

Hello, new problem…I switched to a family plan and invited my family to join.  My son signed in with my credentials on his phone without creating an account of his own.  Now him and I can not listen to music at the same time.  So, we created a new account for him.  But every time he accepts the invitation it defaults to my account.  What can we do to fix this?

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AdamPandora
Moderator
Moderator

@cinetango I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cinetango
Underground

Thank you, Adam!

AdamPandora
Moderator
Moderator

No problem at all, @cinetango

Adam | Community Moderator

Let's share music in the Music + Podcasts

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porschecab99
Local Performer

My wife and I have a Premium Family Plan and apparently can't stream simultaneously. What's the deal? It clearly states 5 simultaneous streams concurrently! Fix this or I'm going over to Apple Music. I have a paid subscription there too. Signed, long time, loyal listener.

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AdamPandora
Moderator
Moderator

@porschecab99 As long as both you and your wife are signed into your devices using your own separate email addresses, you should be able to stream simultaneously.

I recommend signing out of your devices that you are using when that error message appears, and then signing back in using your separate email addresses.

Let me know if you continue to run into issues with this after that is completed.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Shellbell1013
Local Performer

My husband and I are having an issue of the station stopping when one or the other is listening to it on the same type of device. Both in our cars or both at working playing Pandora through a computer. Any idea why we would be experiencing this? 

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AdamPandora
Moderator
Moderator

@Shellbell1013 This means that the both of you are still logged into the same Pandor account on both of your devices.

Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan.

I took a look at your subscription, and it doesn't look like you've added anyone to your Premium Family plan yet.

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

You will first need to set up separate Pandora accounts using different email addresses for each family member that wants to join the subscription.

Once those accounts are created (if they aren't yet already), you can then send them an invitation to join your family plan subscription.

They should then be able to accept the invitation to the family plan subscription you sent.

Let me know if you continue to run into issues with this after the new accounts are set up.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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E_berg6
Local Performer

My daughter accepted the invite, but on my end it says it’s pending. Cannot listen on two devices without the alert only one person can listen at a time. Help?

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AdamPandora
Moderator
Moderator

@E_berg6 I moved your post over to this existing thread: Family Plan: "Someone Else is Listening" Message

The reason that error message is popping up for you, is because your daughter is still logged into your Pandora account on her devices.

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

I do see you have sent her the invitation, however there is no Pandora account registered under the email address that invitation was sent to.

If she would like to join your plan, she will first need to set up a separate Pandora account using her personal email address.

Once her account is created, she can then accept the invitation she was emailed to join your family plan subscription.

If you run into issues with this after the new account is created and added to your plan, let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

Schnacker1
Local Performer

Please help. I have the family plan, set up two accounts and accepted invite and still not working. Getting the same message that someone else is listening, let them or me...what do i do?

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AdamPandora
Moderator
Moderator

@Schnacker1 That means the other person is still logged into your account.

I checked the account that you added to your plan, and it doesn't look like that person has signed into it yet.

Please have them log out of Pandora on their devices, and then sign back in using the email address you used to create their account.

Let me know if they run into any other issues after signing into their account.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Schnacker1
Local Performer

I have one device under an email and the other on another. problem is the other device is old, and broke so i cant get on to delete it. How do I do that? Trying to set up on an ipad to play music at my business. I have one device playing in the salon and another in the spa.

Jacqueline Reinish, CEO

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@Schnacker1 If you'd prefer to keep your original account signed into the old device since you can't get on it, you can always sign into the new account on your second device.

As long as you are signed into the new account on one device, and the old account on your other device, you should be able to stream simultaneously without having that error message appear.

+++++++++++++++++++++++++

Streaming Pandora in your business:

It sounds like you're using Pandora to play music in a public setting (which is not considered personal use).

If so, we have a solution for you. Pandora is available and optimized for use in settings like these through Mood Media, with features like unlimited listening, no advertising, and a media player that can connect to your existing sound system.

Additionally, due to the terms of our music licenses, the consumer version of the Pandora service (including Pandora Plus and Pandora Premium) cannot legally be used to play music in a commercial or public setting. Any Pandora listening that isn't personal and private, even for non-profit or tax exempt organizations, must be properly licensed through Mood Media, which fairly compensates artists, authors, composers, publishers and other rightsholders.

Use of Pandora in these settings is available only via hardware sold by Mood Media. To learn more or sign up, click here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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