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Family Plan: "Someone Else is Listening" Message

littlesu
Local Performer

This is happening to me.  What do you mean by "each member of your family will need to beloved into their devices using their own personal Pandora accounts?"  Can't they log into the family plan account from their own device?  I'm totally confused.  Thanks in advance.

 

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31 Replies

cinetango
Underground

I signed up for the family plan, but when my son wants to stream music on a different device while I am listening to music he gets the message that someone else is listening...how can I fix this.  The whole point of the family plan is to be able to listen with multiple devices.  

 

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AdamPandora
Moderator
Moderator

@cinetango I moved your post over to this existing thread: Family Plan: "Someone Else is Listening" Message

The reason that error message is popping up for you, is because your other family members are still logged into your Pandora account on their devices.

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

So far I see you have sent four invitations, and only one of them has been accepted so far.

With the other three invitations, there is no Pandora accounts registered under the email addresses those invitations were sent to.

If your other family members would like to join your plan, they will first need to set up a separate Pandora accounts using their personal email addresses.

Once their accounts are created, they can then accept the invitations they were emailed to join your family plan subscription.

If you run into issues with this after the new accounts are created and added to your plan, let me know.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cinetango
Underground

Thank you, Adam!! I'll give it a try now.

AdamPandora
Moderator
Moderator

Always happy to help, @cinetango. 😁

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Kmmann11
Local Performer

I have tried numerous times to change my subscription. I tried the family plan and that didn’t work out because only one person could listen at once. I cancelled my plan and followed the posted instructions for downgrading back to Plus. I am still being charged for the family plan 5 months after trying to make the switch. 

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AdamPandora
Moderator
Moderator

@Kmmann11 Nice to see you around the Community. 👋🏽

How multiple people can listen with a Premium Family plan:

If the Someone else is listening error message is popping up, then that means someone else is logged into your account on their device and attempting to stream Pandora at the same time as you.

Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan.

I took a look at your subscription, and it doesn't look like you've added anyone to your Premium Family plan yet.

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

You will first need to set up separate Pandora accounts using different email addresses for each family member that wants to join the subscription.

Once those accounts are created (if they aren't yet already), you can then send them an invitation to join your family plan subscription.

They should then be able to accept the invitation to the family plan subscription you sent.

Let me know if you continue to run into issues with this after the new accounts are set up.

+++++++++++++++++++++++++

Downgrading to Pandora Plus:

If you'd still prefer to downgrade your subscription to Pandora Plus, you can contact our support team directly for further assistance here.

Hope this helps!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cinetango
Underground

Hello, new problem…I switched to a family plan and invited my family to join.  My son signed in with my credentials on his phone without creating an account of his own.  Now him and I can not listen to music at the same time.  So, we created a new account for him.  But every time he accepts the invitation it defaults to my account.  What can we do to fix this?

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AdamPandora
Moderator
Moderator

@cinetango I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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cinetango
Underground

Thank you, Adam!

AdamPandora
Moderator
Moderator

No problem at all, @cinetango

Adam | Community Moderator

Let's share music in the Music + Podcasts

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porschecab99
Local Performer

My wife and I have a Premium Family Plan and apparently can't stream simultaneously. What's the deal? It clearly states 5 simultaneous streams concurrently! Fix this or I'm going over to Apple Music. I have a paid subscription there too. Signed, long time, loyal listener.

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AdamPandora
Moderator
Moderator

@porschecab99 As long as both you and your wife are signed into your devices using your own separate email addresses, you should be able to stream simultaneously.

I recommend signing out of your devices that you are using when that error message appears, and then signing back in using your separate email addresses.

Let me know if you continue to run into issues with this after that is completed.

Adam | Community Moderator

Let's share music in the Music + Podcasts

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