Family plan invitation is accepted but not applied to account

[aliyallah]

Hello all,

I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person already has a Pandora account. The person logged in just fine but all he is seeing is the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help. 

Moderator Edit: Edited title for clarity

[dandaph]

Like everyone else here I have sent the invites and accepted them. But when I login to those accounts they are still on the free account. Please update all of them

[AlyssaPandora]

Hey there, @dandaph. 👋

Thank you for bringing this matter to our attention.

I've gone ahead and manually added those accounts to your Premium Family plan.

There is one email address that doesn't have a Pandora account associated with it. This individual would first need to create a Pandora account under that email address or share the email address associated with an existing Pandora account.

You can determine which account this is by going to your Settings > Subscription > Manage Family Plan.

From here, you can see which accounts are actively associated with your plan.

Hope this helps. Let me know if you need further assistance. 🎧

[dandaph]

I have now created a Pandora accont for that one remmaing account. Can you please go back in and set that last one up. Thank you

[dandaph]

Please set up the last on now

[AlyssaPandora]

Hey, @dandaph. 👋

Looks like you were able to add the last account to your plan successfully.

You should be all set now.

Happy listening!

[Peteklop]

Just renewed premium subscription. All family members using established pandora accounts show invite pending now. How do I get them accepted?  TIA

[AdamPandora]

@Peteklop I've gone ahead and manually accepted those invitations on my end.

They should now all be good to go.

If anyone is still having issues with their subscription, please reply to this thread and let me know.

[TopKey]

i'm having the same problem.  i was invited, accepted, but it's not working. 

[AdamPandora]

@TopKey I do see you were able to successfully join the Premium Family plan shortly after posting your message on the Community.

If you need further assistance, the main account holder of your Premium Family plan will need to contact our support team here.

Hope this helps!

[TopKey]

Yes thank you for the response. We were able to connect after several tries.

[michpitrucha63]

I am having trouble getting my premium family access. I have accepted the email invite and am still on the free plan. 

[AdamPandora]

@michpitrucha63 It looks like you were able to successfully join the Premium Family plan shortly after posting on the Community.

Let us know if there is anything else we can assist you with.

[jrmoore1965]

I am having the same issue.  I've sent an invitation to someone from my premium family account.  The invitation has been accepted but the invitee is seeing upgrade advertisements and I see "invite pending" in the manage family plan panel.  I have tried canceling/resending the invitation with similar results.  What is the solution, please?

[AdamPandora]

@jrmoore1965 I've manually added that user to your Premium Family account on my end.

If you experience any other issues with your subscription, please contact our support team directly for further assistance here.

Thanks for being a part of the community! 

[Cleachet]

I have the family plan and my wife can't join it with the email I have sent her. Please help!!!

[AdamPandora]

@Cleachet I've gone ahead and accepted the invitation from my end. Her account should now be good to go.

Let me know if she runs into any other issues.