How to locate your subscription details

[worktalk]

How do you find out if you have Plus or Premium? And how do I get the ad-free on all my devices?

[AlyssaPandora · Accepted solution]

Hey there, @worktalk. 👋

Thanks so much for posting on the Pandora Community!

Your Subscription:

Looks like you're upgraded to a free trial Pandora Plus subscription directly through our website. You can find out more about all of the subscription options we offer here: Pandora Subscription FAQs 

To view your subscription options:

1. Sign into your Pandora account from a computer (not a mobile device)
2. Click the icon (initial or picture) in the top right corner of the page.
3. Select Settings and then Subscriptions.

If you're using a mobile device or tablet:

1. Click on the Profile icon > Click on the Gear symbol ⚙️ to get to your Settings.
2. From your Settings scroll down to Subscription.
3. From the Subscription tab, you can view your current plan.

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Pandora Plus on your Devices:

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

If you need help getting set up on other devices, I'll need more details about what device you're looking to use Pandora on.

Feel free to let me know if you have any additional questions or concerns. I'm always happy to help! 🎧

[kb1231]

in settings there is no Subscriptions tab.

[AdamPandora]

@kb1231 It looks like your account is upgraded through Apple.

To clarify, did you need help updating your billing information through Apple?

If so, check out this page for more information: Update billing info - Apple

Hope this helps!

[kb1231]

I was in my GF’s family plan. I was trying to see if she removed me,
cancelled me, or?

Moderator Edit: Removed Personal Info

[AdamPandora]

@kb1231 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!