How to log in to separate accounts with Premium Family

[Alfintoo]

I just got the family premium plan.  How do we login so each can listen separately 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Alfintoo After taking a look at your Premium Family subscription, it doesn't look like the second person you've invited has accepted their invitation yet.

If you've already sent an invite to a family member and they haven't received it, make sure that:

1. You've sent the invite to an email address your family member can access (not necessarily the email address on their Pandora account);
2. They check their spam folder, as the invite may have ended up there.

Once they've received your invite email, they'll simply select Accept Invite, and log into their existing Pandora account using the email address their account is registered under.

Hope this helps!

[Bridgetteashley]

I'm doing this with the email that it was sent to, but they don't have a password... so it's not allowing the setup.

[AdamPandora]

@Bridgetteashley That's because they haven't created their new Pandora accounts yet.

To create a new account from a computer:

1. Go to pandora.com.
2. Click Sign Up in the upper right corner.
3. Enter the required registration information (be sure to enter your birth year and not your entire birth date).
4. Review the Terms of Use and Privacy Policy.
5. Click Sign Up.

To create a new account from a mobile device:

After installing and launching the Pandora app, select Sign Up. Then fill out the following registration information:

1. Enter the email address you would like to use.
2. Enter a password.
3. Tap Continue to move to the next screen.
4. Enter the required registration information. If you're using an Android device enter birth year only, (e.g., "1975")
5. Review the Terms of Use and Privacy Policy.
6. Tap Finish to complete.

Let me know if they run into any other issues accepting the invitations after their new accounts are created.

[karate2266]

Its asking for a account not connecting to family account

[AdamPandora]

@karate2266 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!