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How to update my direct-billed subscription?

XORsyst-007
Local Performer

I am trying severely since I have no longer the bank accounts I had with my last payment to Pandora. I have a new bank same kind of account and I’m trying to reinstall auto pay and I don’t need to meet the community. I need to talk to somebody in the business end of paying payments. Unfortunately, you guys have given up on doing that over the phone and I would think if you would like to get paid, you would do more to make it easier for the customers to make sure you got paid instead of setting them off to see everybody and their mother who happens to be  Members in some community.     thank you

Moderator Edit: Changing title for clarity

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1 Reply

TannerPandora
Moderator
Moderator

Hi @XORsyst-007 

Thanks for stopping by the Pandora Community.

I understand you're looking to update the payment method for your subscription after changing banks. Since your subscription is billed directly through Pandora, the easiest way to do this is from a computer through our website:

  1. Sign in to your Pandora account at pandora.com.
  2. Select your profile icon (or initials) in the upper-right corner, then choose Settings > Subscription.
  3. Enter your new billing information
  4. Select Save when you're finished.

If you'd prefer to work directly with our support team rather than through the Community, you can also reach out by submitting an email request here. Unfortunately, we don't offer phone support, but I've noted your feedback for this.

Of course, if you have any questions or run into trouble updating your payment information, we're always happy to help here as well.

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