Mood Media: Still hearing ads

[MusicFan0617]

We have been paying for a few months for Premium Service, and our account still shows as Free Subscription.  We are having ads come in at the wrong time.  I have submitted several emails without hearing back!!!  How aggrevating!!!!!!

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@MusicFan0617 Since Pandora for Business is delivered and licensed by Mood Media, we do not provide support for the hardware or billing associated with the service.

Please contact their support team here.

They will get back to you as soon as possible.

I hope this helps!