My Pandora won’t play

[Elliegirl21]

My Pandora won’t play unless I upgrade to premium 

[AdamPandora · Accepted solution]

@Elliegirl21 Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[Sylarm59]

windows computer

[AdamPandora]

@Sylarm59 Could you tell me a bit more about what is happening? 

1. If you are on a computer, are you listening from:
   1. A Mac or Windows computer?
   2. Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Is there an error message? If so, what does it say?
3. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[sallyvm]

no error message and I don't know how to do screen shot.

[AdamPandora]

No worries, @sallyvm.

Could you tell me a bit more about what is happening? Is the app/website not loading at all?

Or are you able to get the app/website to load, however when you attempt to play one of your stations, nothing happens?

Additionally, are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?

Let me know.

[shannon333]

I am having the same problem. Had issues with updating my credit card, and it was resolved. So now I have the Plus plan. So I go to my music and select an album (here on my computer, where it worked before now), but when I click on the arrow to play, nothing happens.

Thank you.

[AdamPandora]

@shannon333 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[123storms]

I'm on a MacBook Pro,  Chrome Browser, have been streaming Pandora for years, now won't play. 

[AdamPandora]

@123storms Could you tell me a bit more about what is happening?

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[shannon333]

It's fixed now. Thank you!

[AdamPandora]

@shannon333 Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

[dburda]

windows desktop computer. program open but below 'album' get message "Your station will be right back."

usung Edge
 

[AdamPandora]

@dburda It looks like an ad is about to play in the screenshot you sent.

To clarify, does your music never resume after an ad plays when listening on Edge?

Let me know.

[Phillip7]

windows, no error message

[AdamPandora]

@Phillip7 Could you tell me a bit more about what is happening?

Please be as detailed as possible when describing what isn't working for you.

Also:

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[mikecutbirth]

My Pandora won't play.  How do I fix this problem?

[AdamPandora]

@mikecutbirth Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[seedservin]

Hello,

I've had the same problem for the past two weeks. I have no add blockers no error messages, I'm on a Windows PC 64bit. I hit the play button nothing plays, I let the advertisements play all the way through but no music again. I have refreshed the page, advertisements play but no music.

[AdamPandora]

@seedservin Could you tell me a bit more about what is happening?

To clarify, does the music only stop after ads play? Or are there also times where it will randomly stop in the middle of a song/after a song as well?

1. If you are on a computer, are you listening from:
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝