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Not receiving upgrade after signing into new device

TNamW72
Local Performer

Got new phone. Signed into Pandora but I am nit receiving prime.

Moderator Edit: Edited title for clarity

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sthomp111
Local Performer

Same issue for me. However I believe I am signed in with the correct account because it is the same as on my old phone and it is still premium on that phone. 

Thanks 

View solution in original post

3 Replies

AdamPandora
Community Manager
Community Manager

@TNamW72 It looks like your upgraded account is registered under a different email address.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

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sthomp111
Local Performer

Same issue for me. However I believe I am signed in with the correct account because it is the same as on my old phone and it is still premium on that phone. 

Thanks 

AlyssaPandora
Community Manager
Community Manager

Hi there, @sthomp111. 👋

Looks like you have two Pandora accounts registered under different email addresses. Since you're having trouble, I've gone ahead and created an email support case for you.

Someone from our team will reach out very soon to offer further assistance. Please keep an eye out for their email soon. 📬

Alyssa | Community Manager
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