Paid but not receiving upgrade

[BillBarb]

I am currently paying for Pandora Plus through PayPal.  Unexplainably, I am no longer receiving the benefits.

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@BillBarb I checked the Pandora account associated with your community profile and it's not currently upgraded to a subscription. Is it possible that you upgraded another Pandora account?

In the meantime, I've escalated this to our User Support to further assist. They'll be reaching out via the email associated with your community profile.

Please be on the look out for their reply. Thank you!

[Karey1]

I used to subscribe to Pandora Plus and I didn't hear adds. I read for offices and the like can subscribe to the Plus and not be interrupted with advertisements. I just resubscribed to Plus. I only play genres of music, not specific artists. I've made Pandora my main listening on our Amazon Echo. It's very nerveracking to be listening to "Solo Piano" and all of a sudden have an advertisement. What is going on?

[AdamPandora]

@Karey1 It doesn't look like the Pandora account connected to your community profile is upgraded. Is it possible that you upgraded another Pandora account?

In the meantime, I've escalated this to our User Support to further assist. They'll be reaching out via the email associated with your community profile.

Please be on the look out for their reply. Thanks for your patience in the meantime!

[6t6vette]

I have Pandora Plus but still get commercials

[AdamPandora]

@6t6vette I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[6t6vette]

thanks

[Justino]

I paid for premium and yet i am still on plus. Why? How come they took my money and did not provide me my music?

[AdamPandora]

@Justino I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Omarbm0517]

why I’m getting commercials, when I’m getting charge $5 for commercials free

[AdamPandora]

@Omarbm0517 It doesn't look like the Pandora account connected to your community profile is upgraded. Is it possible that you upgraded another Pandora account?

In the meantime, I've escalated this to our User Support to further assist. They'll be reaching out via the email associated with your community profile.

Please be on the look out for their reply. Thanks for your patience in the meantime!

[ItsJustJ]

After seeing this I wanted to at least verify my subscription information but couldn't even do that in an attempt to cancel and resubscribe.

[AdamPandora]

@ItsJustJ I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[wendysowell6929]

 I have been paying for ad free music yet I still don’t have it?

[AdamPandora]

@wendysowell6929 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[gumbyliving]

When I log into my account on my husbands phone, it does not reflect my premium account and plays commercials. I ensure I am logged out of my phone.

[AdamPandora]

@gumbyliving I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[whumes]

I selected the $4.99 upgrade and was surprised the hear "ads" while logged in at work - using the same same email I use on my cell phone.

[AdamPandora]

@whumes It doesn't look like the Pandora account connected to your community profile is upgraded. Is it possible that you upgraded another Pandora account?

In the meantime, I've escalated this to our User Support to further assist. They'll be reaching out via the email associated with your community profile.

Please be on the look out for their reply. Thanks for your patience in the meantime!

[xSkateTrashx]

Grammys Featured Stations New Each Year

Paid subscriptons to Muisc up to date $14.998895 each month renew or something yearly