Paid but not receiving upgrade

[Bibsy]

I've been paying for commercail free music yet I'm now getting commercials.

Did something change?   Please advise.    Thanks 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Cjnelson I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[WMM]

Just renewed my subscription.  Also paid separately for no ADS. I still have the ads. Can you correct this problem please?

Moderator Edit: Removed Personal Info

[AdamPandora]

@WMM I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Dyoung]

I've had Pandora Premium for a couple of years.  Today its telling me to upgrade to Premium as if I don't have it?  

[AdamPandora]

@Dyoung I'm showing your account is currently upgraded to Pandora Plus - not Pandora Premium.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[desireepina]

I have har a subscription for months for no commercials and I continue to have them for months. Can u please fix this so I don’t have to cancel my subscription.

Thank you 

Desiree 

Moderator Edit: Edited title for clarity

[AdamPandora]

@desireepina I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[LG19]

Why am I hearing ads on Pandora Plus if I'm paying $5.99/month for ad free listening?

[AdamPandora]

@LG19 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Jeannieh]

I paid for pandora premium this month and was not expecting to be charged so it over drafted my bank and now im having to listen to commercials

[LeonPandora]

@Jeannieh Welcome to Community!

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!