Paid but not receiving upgrade

[BillBarb]

I am currently paying for Pandora Plus through PayPal.  Unexplainably, I am no longer receiving the benefits.

Moderator Edit: Edited title for clarity

[AdamPandora]

@GTL The account associated with your community profile does not appear to be upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[IslandBandit]

My playlists have disappeared, and I do not have the "Playlist" option in My Collection anymore.

[AdamPandora]

@IslandBandit I'm showing your account is currently set up with the free service.

Playlists are only available when upgrading to Pandora Premium.

Since it sounds like you may be paying for a subscription, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!