Paid but not receiving upgrade

[BillBarb]

I am currently paying for Pandora Plus through PayPal.  Unexplainably, I am no longer receiving the benefits.

Moderator Edit: Edited title for clarity

[AdamPandora]

@xSkateTrashx I'm showing the Pandora account connected to your Community profile is currently set up with the free service.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Seedy]

I've been a loyal customer with a direct deposit paid subscription.  My phone was damaged bought another one now I'm receiving ads & commercials

[AdamPandora]

@Seedy I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[NancyR]

I was just billed for my Subscription of $4.99. My account hasn’t been upgraded to this yet. Anyway you can look into this for me. 

All Very Satisfied Customer 

Nancy Raulerson 

[AdamPandora]

@NancyR I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Simba1]

I changed credit cards I paid for my Subscription as of February 12, 2023 you received a second payment as of March 12, 2023 and I’m still receiving music with advertisement

[AdamPandora]

@Simba1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Simba1]

I renewed February 12 of 2023 and now it’s March 12, 2023 and today is 15 March and I still have not received commercial free music on Pandora I want to know why. And how will this be resolved. And to be accountable for the money that you already took and I have not received commercial free music. Thank you

[AdamPandora]

@Simba1 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[larryreppert]

I selected a 30 day free trial then 9.99/mo through paypal. It charged my card right away and It didn't upgrade me. I might not qualify for the 30 day. I don't mind if it at least upgrade me since I paid.

[AdamPandora]

@larryreppert I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!