Paid but not receiving upgrade

[BillBarb]

I am currently paying for Pandora Plus through PayPal.  Unexplainably, I am no longer receiving the benefits.

Moderator Edit: Edited title for clarity

[AdamPandora]

@xSkateTrashx I'm showing the Pandora account connected to your Community profile is currently set up with the free service.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Seedy]

I've been a loyal customer with a direct deposit paid subscription.  My phone was damaged bought another one now I'm receiving ads & commercials

[AdamPandora]

@Seedy I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[NancyR]

I was just billed for my Subscription of $4.99. My account hasn’t been upgraded to this yet. Anyway you can look into this for me. 

All Very Satisfied Customer 

Nancy Raulerson 

[AdamPandora]

@NancyR I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Simba1]

I changed credit cards I paid for my Subscription as of February 12, 2023 you received a second payment as of March 12, 2023 and I’m still receiving music with advertisement

[AdamPandora]

@Simba1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Simba1]

I renewed February 12 of 2023 and now it’s March 12, 2023 and today is 15 March and I still have not received commercial free music on Pandora I want to know why. And how will this be resolved. And to be accountable for the money that you already took and I have not received commercial free music. Thank you

[AdamPandora]

@Simba1 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[larryreppert]

I selected a 30 day free trial then 9.99/mo through paypal. It charged my card right away and It didn't upgrade me. I might not qualify for the 30 day. I don't mind if it at least upgrade me since I paid.

[AdamPandora]

@larryreppert I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Jorgebusta51]

I don't know why I started to get commercials while listening to pandora on my cell phone I have a subscription, I don't get them on my PC at home

[AdamPandora]

@Jorgebusta51 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Suzannealbanese]

I signed up for a free trial and tried to cancel before the end date.  I wanted to cancel because they never delivered the commercial free station promised.  I have been being charged $10.65 a month on my credit card with no resolution to any requests.  It shows i have no subscription on my account so why am i being charged for one?

[AdamPandora]

@Suzannealbanese I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Bwyatt]

commercials on commercial free subscription

[AdamPandora]

@Bwyatt I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Chrisd123blake]

Thank you, why would I have more than 1 account ? I used to have pandora on another phone ???

the only icon I got had my old music on it, but now has ads. 

I really only wanted no ads, Plus maybe ?

but you have been paid for Prem

thank you, I’m frustrated getting billed for Prem, which I don’t have anyway and Only wanted Pandora w/no ads

[AdamPandora]

@Chrisd123blake I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[lbespenan]

I paid $55-ish for a subscription around February 2023 (I think), for the year and am still getting commercials. I am at work and cannot dig into my credit card account right now but am wondering if someone there can please look into this.

Thank you