Still hearing commercials with a paid subscription

[billblanchard01]

I am paying the $4.99 subscription but I am still getting ad like, Washington Department of Health, advertisement for getting Pandora free for 30 days.  Why am I paying for the service if I am still getting ads?

[AdamPandora]

@billblanchard01 I took a look at the Pandora account connected to your Community profile, and it doesn't appear to be upgraded.

Is it possible your upgraded account is registered under a different email address?

If so, try signing out of Pandora, and signing back in using that other email address.

In the meantime, I will have someone from our support team reach out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 

[bobvan]

I am paying for no **ahem** adds.  I pay for this purpose.  Why do I still get adds between songs?

Free is adds.  I am not free.  I am paying.  STOP the Adds, between songs.  

[AdamPandora]

@bobvan I took a look at the Pandora account connected to your Community profile, and it doesn't appear to be upgraded.

Is it possible your upgraded account is registered under a different email address?

If so, try signing out of Pandora, and signing back in using that other email address.

In the meantime, I will have someone from our support team reach out to you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

[AARagan]

I can not seem to figure out how to start a playlist. I have followed what Google says, but the +Playlist is no where. Does it take time to get start, if I just signed up for Pandora Premium?

[AdamPandora]

@AARagan I took a look at the Pandora account connected to your Community profile, and it doesn't appear to be upgraded.

Is it possible your upgraded account is registered under a different email address?

If so, try signing out of Pandora, and signing back in using that other email address.

In the meantime, I will also have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message. 📬

[AARagan]

Adam, I didn't know if you saw this if I returned to the email I received. 

My PayPal account says the below.

(PayPal: preauthorization $9.99 USD . On March 2, 2021. $9.99 was preauthorized for a purchase on your card xx-5751. If it isn't completed for a different amount, any pending amounts will drop off, usually within a day. )

I am not sure what to do. Please advise, if I will receive an email from Pandora.

[AdamPandora]

@AARagan I do see our support team sent you a follow up email.

Please make sure to check that out if you haven't already done so, and if you have any further questions, you can reply back directly to their message.

Thanks for being a part of the Community! 

[Nicoledeerubio]

I have not attempted to use premium yet I’m hearing adds when I’ve been paying 4.99 for a while now. How do I fix this? 

[AdamPandora]

@Nicoledeerubio I took a look at the Pandora account connected to your Community profile, and it doesn't appear to be upgraded.

Is it possible your upgraded account is registered under a different email address?

If so, try signing out of Pandora, and signing back in using that other email address.

In the meantime, I will also have someone from our support team contact you privately via email to help look into this further.

Please keep an eye out for their message. 📬

[Tankglh21]

My pandora premium family is playing adds and won't let me skip like normal 

[AdamPandora]

@Tankglh21 I do see you have an open case with our support team regarding this issue.

Make sure to reply back directly to the last email they sent you if you still need assistance with this.

Thanks for being a part of the Community!