When I try to go to the settings page and hit retrieve my subscription it says subscriptions are currently available. I only have one Apple ID and it shows the subscription right here.
@Bri1 Our support mentioned they did reach back out to you via email to help with this.
If you are still experiencing issues with this, please make sure to reach back out to them by replying directly to the email thread you have going with them.
Hi @NancyFresquez thanks for posting to community!
I checked the account associated with your community profile and it does not appear to be upgraded at this time.
Is it possible that you have more than one Pandora account? Could you confirm the account you are logged in with?
You can confirm the account by:
Let me know how it goes!
I received a code for 3 months of Pandora premium but I'm not getting the premium features. I've logged out and back in a few times and even deleted and reinstalled the app but still not getting it. Not sure what I am doing wrong so I need some help please.
I have Pandora Premium on my phone for $12.99/month, but on my web browser it is telling me I only have Pandora Plus.. What gives? Do I have to pay two separate fees to have it on my phone and web browser??
Moderator Edit: Edited title for clarity
Thanks.. But now on my phone it's telling me my Premium subscription expired, please resubscribe.. When I 'resubscribe', it says I already have Premium.. Hoping the team works fast!
my sons autistic loves Reggae music so i purchased the 9.99 now it states to stop the continuing adds pay another 12.99 for 60 days?? please help what does one have to do in order for kids to-enjoy the simple things without the mess of marketing
@rollin155 I moved your post to this thread to keep the community tidy.
It sounds like you may have multiple accounts set up with Pandora - someone from our support team will be contacting you separately via email to get this straightened out.
Please keep an eye out for their message.
I’ve paid 14.00 for pandora premium and 5.00 for pandora plus and neither one of them works .
mod edit: changing title for clarity