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Payment isn't working

nlynnmiller
Local Performer
My payment will not go through. My card is valid and I've had Pandora for some time now. This is getting really irritating.
9 Replies

AdamPandora
Moderator
Moderator

@nlynnmiller Nice to see you around the community.

While our support team is unaware as to why you were running into that issue, they did mention that they see you were able to successfully resubscribe to Pandora Plus.

Let me know if there is anything else you need assistance with. 

Adam | Community Moderator

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joelratner
Local Performer

when I go to make payment the circle appears and never goes away

0 Kudos

AdamPandora
Moderator
Moderator

@joelratner You should be able to upgrade your account here.

If you continue to run into issues with this, could you tell me a bit more about what is happening? Are you attempting to upgrade on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're attempting to upgrade from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

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christinabrit89
Local Performer

I keep getting a message that my payment has been declined. My card info is the same and there is no reason for the payment to be declined. How do I get this fixed its really irritating me!!!

Moderator Edit: Format

AdamPandora
Moderator
Moderator

@christinabrit89 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Playlist Swap

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hondatech1984
Local Performer

I am experiencing the exact same issue, nothing wrong with my card, payment simply won't go thru

Moderator Edit: Format

AdamPandora
Moderator
Moderator

@hondatech1984 You should be able to upgrade your account here.

If you continue to run into issues with this, could you tell me a bit more about what is happening? Are you attempting to upgrade on a computer or on a device?

  1. If you are on a computer, are you listening from:
    • A Mac or Windows computer?
    • Our website, or the desktop app? If you're attempting to upgrade from our website, what browser are you using?
  2. If you are on a device, what is the make and model (and carrier, if applicable)?
  3. Is there an error message? If so, what does it say?
  4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Playlist Swap

Tianaleonard
Local Performer

My payment is being declined. This is more than irritating as I listen to music all the time and do not want commercials. There is no issue with my card so not understanding why my payment is being declines

0 Kudos

AdamPandora
Moderator
Moderator

@Tianaleonard I do see your account was previously upgraded via Google Play.

If you'd like to resubscribe from your Android device, go to the Profile tab in the bottom navigation bar and select Upgrade in the top left corner.

Alternatively, you can upgrade your account directly through Pandora.

Let me know how it goes.

Adam | Community Moderator

Let's share music in the Playlist Swap

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