Received renewal email, but account is still set to free service

[Lynnemari]

Hi I received a message saying my account was being renewed . The problem is I thought I had a free account . I have to listen to ads . It’s been a year and I have NO benefits more than the free account? 
Is there anyone that can help me out? Is there a phone number to call? It’s frustrating nit being able to talk to a live person. 
plus I want to learn more about family plans , and I saw military accounts too? 

Moderator Edit: Edited title for clarity

[AdamPandora · Accepted solution]

@Lynnemari For future reference, check out this thread for the various ways in which you can reach out support team: How to contact customer service?

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience!