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Still getting ads while on a free trial

Larrs
Local Performer

I signed up for the 60 day free trial but I’m still getting Ads ??

 

Moderator Edit: Format, Edited title for clarity

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1 Solution

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AdamPandora
Moderator
Moderator

@Larrs Our support team has taken a look and have informed me that the Pandora account your community profile is registered with has never been signed up for any subscription.

If you signed up for a free trial, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

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3 Replies

AdamPandora
Moderator
Moderator

@Larrs Our support team has taken a look and have informed me that the Pandora account your community profile is registered with has never been signed up for any subscription.

If you signed up for a free trial, then it is possible you did so on a Pandora account registered under a different email address.

I recommend signing out of Pandora on your device, and then signing back in using the email address the upgraded account is registered under.

In the meantime, our support team mentioned they will also be sending you a separate message via email to help make sure this gets resolved.

Keep an eye out for their message.

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Music + Podcasts

View solution in original post

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richardbinder
Local Performer

signed up for upgrade but still getting adds? RB

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AdamPandora
Moderator
Moderator

@richardbinder I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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