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Still getting ads with direct-billed subscription

Whisper
Local Performer

How do you talk to someone at Pandora.? Is there a number I can call I just paid for a subscription and I’m still gonna commercials on my app

 

Moderator Edit: Edited title for clarity

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AdamPandora
Moderator
Moderator

If you were charged for a subscription directly through Pandora and are still hearing ads, could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing?

Is it for a specific brand or artist? Are you hearing them while listening to podcasts?

Let us know.

Adam | Community Moderator

Let's share music in the Playlist Swap

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223 Replies

alejandroacosta
Local Performer

How I contact pandora, I still got the charge from suscripción, but I log in and reset my password, and still got advertising

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AdamPandora
Moderator
Moderator

@Whisper I have reached out to our support team and they have confirmed that they will be sending you a message directly to the email address your Pandora account is registered under.

Please keep an eye out for their message, and they will be happy to look into this further with you. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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dldespain
Local Performer

Today I started getting commercials on my premium channel. What can I do? 

 

Moderator Edit: Personal information

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AdamPandora
Moderator
Moderator

@alejandroacosta I moved your post to this thread to help keep the community tidy. 

Our support will be sending you an email to the email address your Pandora account is registered under. Keep an eye out for their message and they will be happy to help get down to the bottom of this.

Thanks for all your patience, and hope to continue to see you around the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@dldespain I have moved your post to this thread to keep the community organized.

Our support team will be sending you an email to the email address your Pandora account is registered under to further assist you with this.

In the future, if you ever have any questions regarding your subscription, you can contact our support team directly for help here.

Thanks for being a part of the community! 

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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TPR
Local Performer

I have a paid account and recently have continusouly been logged out only to be interupted with comercials. This is not what I am paying for and unacceptable. Please let me know how to 

AdamPandora
Moderator
Moderator

@TPR Welcome to the community!

Our support team will be sending you an email to the email address your Pandora account is registered under to help resolve the issue you are experiencing.

In the future, if you ever run into trouble or have any questions regarding your subscription, you can contact our support team directly for assistance here.

 

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Trisha2707
Local Performer

I have a premium account but it is still making me listen to ads. Anyone know how to get actual help? I cannot find a phone or e-mail address anywhere. 

 

Moderator edit: edited title for clarity

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AdamPandora
Moderator
Moderator

@Trisha2707 If you are still having trouble, it may help to sign out of your device, and then sign back into the Pandora app using the email address your upgraded account is registered under.

If that doesn't resolve the issue, you can contact our support team directly for further assistance here

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Tmoney1174
Local Performer

I've been with Pandora since the beginning... I pay for the no Ad option. I switched to the Family account today, in hopes that I could be anywhere, listening at the same time as my staff listens to the account in my office. Not sure that was the right choice, and now I have Ads. Why? And is there a way to link all the same music stations for both my emails listed in the Family account? One email is personal and one is work

mod edit: changing title for clarity

TannerPandora
Moderator
Moderator

Hi @Tmoney1174 

Sorry for any trouble.

I've reached out to our user support team to follow up with you about this. Please be on the look out for an email from them. They will contact you via the email associated with your Pandora account. 

Thanks for being a part of community!

Tanner | Community Moderator

Let's share music in the Playlist Swap

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rnr1240
Local Performer

I started with Pandora on my laptop a few year ago and upgraded the $4.95 per month acct. However I have 2 Kindle devices that I listen to Pandora on and they have ads. I understand that one acct. can have 3 devices. How do I get the Kindle devices on the paid acct? Thank you. 

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AdamPandora
Moderator
Moderator

@rnr1240 I moved your message to this thread in order to keep the community tidy.

If you are hearing commercials on your 2 Kindle devices, I recommend signing out on those devices, and then signing back in using the email address your upgraded account is registered under.

If you need further assistance, you will need to contact our support team directly here

 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Silvey510
Local Performer

My subscription is supposed to be commercial free. However. It seems most evenings, about 7:15 PM, we hear a single commercial. Why is this happening?

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Akenna
Local Performer

I pay for a subscription monthly.  I still get adds between every song.  How is this going to be fixed?

 

Moderator Edit: Edited title for clarity

AdamPandora
Moderator
Moderator

@Akenna Welcome to the community!

Here is link to our help page article that may help explain what is happening or how to diagnose the situation. 

If you're still not able to see that your subscription has applied to your account, our support team can help. There is an Email Us button on the right side of the screen where you can reach out directly to them for further assistance. 

Adam | Community Moderator

Let's share music in the Playlist Swap

AlyssaPandora
Moderator
Moderator

@Silvey510 Thanks for your post! 

I moved it to this thread as the link that @AdamPandora has listed above should help with your issue.

Hope you find this helpful!

Alyssa | Community Moderator

Let's talk music in Community Chat

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allie1953
Local Performer

Why am I hearing ads on Pandora, is it because I got a new phone? I pay four ninty nine a month for no ads.

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AlyssaPandora
Moderator
Moderator

Welcome to the community, @allie1953!

Please view the steps @AdamPandora listed above.

You can also find the steps here to determine what's happening with your account and subscription.

Alyssa | Community Moderator

Let's talk music in Community Chat

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