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Still getting ads with subscription through Google

danmichelinie
Local Performer

Paid for Pandora Plus and still hearing ads and have limited skips

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65 Replies

keylamolina
Local Performer

I paid fot my stuff and dont have premium thats crazy 

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AdamPandora
Community Manager
Community Manager

@keylamolina If you were charged within the last month for a subscription to Pandora through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
  2. From My Collection, go to the Profile tab in the bottom navigation bar.
  3. Select Upgrade in the top left corner.
  4. Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

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Debbiebarnett13
Local Performer

I am having the same problem 

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AdamPandora
Community Manager
Community Manager

@Debbiebarnett13 If you were charged within the last month for a subscription to Pandora through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account:

  1. Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account.
  2. From My Collection, go to the Profile tab in the bottom navigation bar.
  3. Select Upgrade in the top left corner.
  4. Finally, select Retrieve your subscription.

This should reapply your subscription to your account for you.

If you continue to experience issues with this, you will need to contact our support team directly for further assistance. 

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Tiffandjoe08
Local Performer

I paid for premium and yet it is not letting me download or listen without adds

AlyssaPandora
Community Manager
Community Manager

Hi there, @Tiffandjoe08. 👋

Thanks for posting about this. Looks like you may be using an Android device.

Premium Access:

Looks like you were using Premium Access, which are complimentary sessions of Premium after watching an advertisement. Then, you were able to subscribe to Pandora through Google Play.

While using Premium Access, you wouldn't be able to download or listen to tunes offline.

You can find out more about how these free sessions work here: Premium Access


Premium Subscription through Google Play:

Could you confirm whether you're still having trouble after subscribing to Premium through Google Play?

I'd recommend signing out of the app and signing back in, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

I hope this information is helpful. Let me know how it goes. 🎧

Alyssa | Community Manager
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