Still hearing ads while on a free trail

[Joe0616]

I signed up for a 30 free trail but am still hearing ads. I recieved a notice from Google play that the trail started on January 1 and I was signed in with Facebook. I no longer use Facebook because they have me all mixed up with different accounts. They use my phone number with some girls account. Anyway what is purpose of having a free trial when you going to listen to ads doesn't make any sense how do I activate the free trial with ad free music

Moderator Edit: Edited title for clarity

[n-48]

Is their anyway can remove ads from cell I suppost to be free.

show me how to remove it

*Mod Edit for clarity

[GeraldPandora]

Hi @n-48 👋 After taking a quick look, it doesn't appear that the Pandora account connected to your Community profile has been upgraded yet.

I've escalated your thread and someone from our support team will be reaching out to you privately via email to help look into this further.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

[DKWinter1]

Ok. I am deleting the app and I am canceling my subscription.  This is a lot of BS for a former subscriber.  Don't appreciate the hassle.

[AdamPandora]

@DKWinter1 I'd be happy to help with any questions you have, but I will need additional information to do so.

Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help.

I look forward to hearing back.

[marnacla]

I am also hearing ads after I was congratulated for upgrading. lolol. I am on a pc

[AdamPandora]

@marnacla Could you confirm that you are logged into your upgraded account on your device?

Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account.

If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next ad that plays on your account?

Also, do these ads play on your collected radio stations, or do they play when you attempt to play a specific song or album on demand?

Let me know.