Still hearing ads with Apple subscription

[roncool]

I have a paid subscription apple ID MV6MYJF79M under (email-removed). Document 816205431804

It is paid for and I am still getting advertisements.  can you help me

Moderator Edit: Personal Information

[TannerPandora]

Hi @roncool 

Thanks for visiting the community! Sorry for trouble with your subscription.  

After taking a closer look, I can see that your Pandora subscription was originally purchased through Apple. However, it appears that your subscription ended when the most recent renewal, scheduled for 10/15/2027, was not completed.

Since your subscription is managed through Apple, we don't have full access to their billing records, so I'm unable to confirm why the renewal didn't go through.

If you've recently been charged for your subscription, please let me know and I can have one of our Care Team agents reach out to your via email for additional assistance. 

Please be sure not to post personal information on the community. This information is public and viewable by anyone. 

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If you'd like to resubscribe through Apple, I recommend reviewing your payment information to make sure everything is up to date. You can follow Apple's instructions to change, add, or remove payment methods.

Once you've confirmed your payment information, open the Pandora app, navigate to the Profile tab, and select Upgrade in the upper-left corner to resubscribe.

Alternatively, you can upgrade directly through the Pandora website.

I hope this helps clarify what happened, and I'm sorry again for the inconvenience!

[roncool]

Yes apple billed me  apple ID xx  email xx@com.    document # xx

Moderator Edit: Removed Personal Info

[AdamPandora]

@roncool Thanks for following up.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!