Student Plan not applied

[yzegarr]

How do I get my account to update to student ?  I have been charged and still with basic account.

Moderator Edit: Changing title for clarity

[TannerPandora]

Hi @yzegarr 

Welcome to the Community!

The Student Plan is available to most full-time or part-time graduate and undergraduate students for up to 4-years, but requires that you verify your student status each year through SheerID.

It looks like you may have two Pandora accounts. The account associated with your Community profile is currently not upgraded to a subscription and it looks like you may have created it recently. 

We'll need to gather additional personal information about your currently upgraded account in order to proceed. I've escalated your post to our Pandora Care team. An agent will reach out to you through the email associated with your community profile - so the newer account. 

Please be on the look out for their reply. Thank you for your patience in the meantime!