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Switch to Premium Family while on Google sub

Harquero
Local Performer

I have been on the Pandora premium plan for a couple of years and want to upgrade to a Family plan so my kids can create accounts.  However, based on the research I have done, I have to CANCEL my subscription on Google Play and then wait for the monthly subscription to expire before upgrading?  Can someone please confirm if this is the case?  E.g. there has to be a way to just upgrade the plan immediately.  thanks!

 

Moderator Edit: Edited title for clarity

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Re: Upgrade to Family plan

AdamPandora
Moderator
Moderator

@Harquero Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g., iTunes or Google Play).

If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Google Play and wait for it to expire.

Once you begin to hear ads on your account again, you can sign up for Pandora Premium Family from a computer, not a mobile device.

Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.

Hope this helps explain.

 

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@EZ If you are currently signed up for an annual subscription to Pandora Premium, and want to switch over to the family plan immediately, then you should be able to do so.

For more information on how you can switch to the family plan, you can refer to the steps on this page listed under How do I upgrade to Family Plan?

Thanks for being a part of the community! 

Adam | Community Moderator

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Re: Upgrade to Family plan

EZ
Local Performer

I know for a fact that's exactly what you have to do to switch to a yearly subscription. But now I'm in your boat... I want the family account but not sure what i have to do. I don't want wait a whole year before me and my daughter can have our own account. He musis is driving me crazy!!! I'll let u know if i get anywhere with this.

 

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Re: Upgrade to Family plan

AdamPandora
Moderator
Moderator

@Harquero Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g., iTunes or Google Play).

If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Google Play and wait for it to expire.

Once you begin to hear ads on your account again, you can sign up for Pandora Premium Family from a computer, not a mobile device.

Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.

Hope this helps explain.

 

+++++++++++++++++++++++++

 

@EZ If you are currently signed up for an annual subscription to Pandora Premium, and want to switch over to the family plan immediately, then you should be able to do so.

For more information on how you can switch to the family plan, you can refer to the steps on this page listed under How do I upgrade to Family Plan?

Thanks for being a part of the community! 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Upgrade to Family plan

Harquero
Local Performer

OK thanks...and i will not lose any of my downloads or settings on my current pandora app once the premium expires before I can upgrade to family plan?

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Re: Upgrade to Family plan

AdamPandora
Moderator
Moderator

@Harquero While your collection (stations/playlists/songs/albums) and playback history will be stored in our servers for when you return to Pandora Premium, your downloaded content for offline mode won't be.

You will need to re-download any offline content after canceling your individual Premium subscription, and upgrading to the family plan.

Hope this helps clarify, and hope we continue to see you around the community!

Adam | Community Moderator

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Re: Upgrade to Family plan

Provenza2014
Local Performer
We have enjoyed listening to Pandora for many years and want to upgrade from Pandora Plus to Pandora Family Premium plan WITHOUT going through the cancel process. Please help as we want to complete this upgrade today, October 31, 2019. Thank you for your prompt attention to this matter.
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Re: Upgrade to Family plan

AdamPandora
Moderator
Moderator

@Provenza2014 Unfortunately, that is not possible as our support team has confirmed that you are currently upgraded to Pandora Plus through Apple.

If you're interested in subscribing to Pandora Premium Family, or in joining someone else's family plan, you'll need to cancel your current subscription through Apple and wait for it to expire.

Once you begin to hear ads on your account again, you can sign up for Pandora Premium Family from a computer, not a mobile device.

Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.

Hope this helps explain.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Re: Upgrade to Family plan

Jeanine
Local Performer

I cancelled through Google, I am hearing ads, and I still cannot upgrade to the premuim family account. Why can't you make this easier? Or at least have a chat box where a real human can help me.

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Re: Upgrade to Family plan

AdamPandora
Moderator
Moderator

@Jeanine Can you confirm that you are attempting to upgrade through our website, vs. through the app?

In order to sign up for the family plan subscription, you will need to do so from here.

Let me know if you continue to run into issues with this. 

Adam | Community Moderator

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Re: Upgrade to Family plan

jdooley09
Local Performer

Why is this the case? If we cancel our subscription we lose all of our music that we saved? I've been with pandora for YEARS. But this is just annoying. If I have to start over new, I might as well join spotify or youtube red. 

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Re: Upgrade to Family plan

AdamPandora
Moderator
Moderator

@jdooley09 When you downgrade from Pandora Premium to Plus or ad-supported Pandora, you will not be able to access your on-demand music collection or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Premium.

In the meantime, you'd still have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety.

None of your stations would be lost as a result of you canceling your subscription.

Hope this helps clarify. 

Adam | Community Moderator

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Switch to Premium Family while on Google sub

Genevievewayman
Local Performer

I have tried like five or six times to just simply cancel resubscribe to the family plan am I really going to have to wait another month just to get this to work I love Pandora but I am pulling my hair out over this

 

Moderator Edit: Changed title for clarity

~☆Forget~Me~Not☆~
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