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Re: Switch premium to family on hogle play

AdamPandora
Moderator
Moderator

@paullam1445 We appreciate your feedback on this.

I am going to have someone from our User Support team contact you directly via email to see if they can help with your situation.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Pandora subscription

Sarah607389
Local Performer

I currently have pandora premium. I tried to upgrade to the family plan and I accidentally started a free trial under a different email, I tried to cancel the trial but it keeps taking me to my current subscription. Which I dont want to cancel. I want to upgrade under current premium email, so I dont lose my playlists. 

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Re: Pandora subscription

TannerPandora
Moderator
Moderator

Hi @Sarah607389 thanks for posting on community!

I've moved your message to an existing thread on how to upgrade your subscription to help keep things organized. 

I checked your account and it looks like you're upgraded through Google Play currently. Joining or upgrading to a Pandora Premium Family subscription is currently not possible through third-party vendors (e.g., iTunes or Google Play).

If you're interested in subscribing to Pandora Premium Family, you'll need to cancel your current subscription through Google Play and wait for it to expire.

Don't worry though, you won't lose your playlists. Your collection and playback history will be stored in our servers for when you return to Pandora Premium.

Once you begin to hear ads on your account again, you can sign up for Pandora Premium Family from a computer, not a mobile device. When you're ready, you can upgrade here: https://www.pandora.com/upgrade

Please note that you must be at least 21 years of age to purchase a Pandora Premium Family subscription as the master account holder.

++

How to manage your Trial:

To help cancel the trial you accidentally upgraded, I would recommend visiting @AdamPandora post for help managing your subscription. You can find it by clicking here. Please be sure to confirm the method you upgraded with and select the appropriate steps. 

If you continue to have trouble, feel free to let us know. 👍🏻🎧

Tanner | Community Moderator

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Cancelled subscription through Google Play but still showing on Pandora

shawnmarez
Local Performer

I've cancelled my subscription through Google Play as directed, however my Pandora account still shows my Premium subscription is active. It then redirects me to Google Play, which shows no subscriptions. I know it is the correct because it shows my past payments to Pandora for the last 24 months. Please advise, I'd like to try out the Family Plan.

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Re: Cancelled subscription through Google Play but still showing on Pandora

AdamPandora
Moderator
Moderator

@shawnmarez I moved your post to this thread to keep the community organized.

Our support team took a look and believe you were able to get this resolved as your account is now upgraded to the family plan.

Let me know if there is anything else we can assist you with. 

Adam | Community Moderator

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cancelling trial subscriptino through google play

bobbertolino
Local Performer

I accidentally started a trial subscription through Google Play. Is there any way to cancel this such that I dont have to wait a month for it to expire? I want to quickly change to a family subscription. 

Thanks in advance.

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Re: cancelling trial subscriptino through google play

AdamPandora
Moderator
Moderator

@bobbertolino I am going to have someone from our User Support team contact you directly for assistance with this.

Please keep an eye out for their email. 📬

Adam | Community Moderator

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Re: How Do I cancel my subscription?

zmonroe89
Local Performer

i am trying to get pandoraq family and itss telling me i havee a subscription through google play and i am not seeing it under my subscriptions

 

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Re: How Do I cancel my subscription?

AdamPandora
Moderator
Moderator

@zmonroe89 I moved your post to this thread to keep the Community organized: Switch to Premium Family while on Google sub

If you aren't seeing any subscriptions, you are likely logged into a different Google Play account than the one you originally used to upgrade.

I am going to have someone from our support team reach out to you privately via email to further assist with this.

Please keep an eye out for their message.

Thanks for your patience! 🤝

Adam | Community Moderator

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Re: Upgrade to Family plan

qwilliam2
Local Performer

This waiting for your Google Play subscription to "run-out" in order to subscribe to the family plan means I will need to wait six days to pay Pandora more money?  This has to be the dumbest business plan I have ever encountered.  

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Re: Upgrading to Premium Family from annual Premium subscription

mark_vangorder
Local Performer

When I try to upgrade from Premium to Family Premium it is telling me must cancel my subscription, which I did, then I need to WAIT until January 24, 2021 to upgrade to Family Premium.  How lame is that?  I would like to share with my family now but NOPE!  I'll wait a few days to see if there is an answer to this problem and move on to Spotify if not.

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Re: Upgrading to Premium Family from annual Premium subscription

AdamPandora
Moderator
Moderator

@mark_vangorder I do see our support team was able to help you with this.

If you have any additional questions, make sure to reply back directly to the last email they sent you, and they will be happy to further assist. 

Thanks for being a part of the Community! :pandora:

Adam | Community Moderator

Let's share music in the Playlist Swap

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