T-Mobile: Listened 4 consecutive days, how do I get ad free?

[klbgwilliams]

I heard several advertisements stating that if you listen for 4 consecutive days before the end of January you get a month of ad-free. How do I capitalize on that?

[AdamPandora]

@sunshine7495 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[navaja_1]

I agree. I should not have to ask or open a ticket for my free day. I have listened 3 days in a row consistently and have never received an "ad-free" day. Don't "congratulate" me if you don't intend on honoring your claims. It's high time that companies stop doing things that could be interpreted as deception. 

[julitangerine]

I too , have listened for many days consecutively and not received the promo . 

[sunshine7495]

I listen Monday thru Friday every week. So Thursday should be without ads. But yet I still have ads. Can you answer why. I'm using my phone to listen. Thank you.  

               Heather 

[AdamPandora]

@sunshine7495 I moved your new message back into your original post.

I do see our support team sent you an email on 1/9/25 requesting additional information.

Please make sure to reply back to the email that they sent you, and they will be happy to further assist from there.

If you do not see their email, please check your junk/spam folder to ensure their messages aren't getting filtered out.

[AdamPandora]

@julitangerine I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[KatyEvil]

I am also curious to know how I can capitalize on the “no ads” after listening to Pandora 4 days consecutively. I listen to Pandora ALL THE TIME when I’m in my car and at the office yet I still get the wonderful ads.

Thank you.

[TannerPandora]

Hi @KatyEvil 

Welcome to community!

If you've been listening, you should received an ad-free reward soon.

I've gone ahead and escalated your post to our Care Team for further assistance. They'll be reaching out via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience!

[brianhausauer]

I’ve heard this false claim since last fall. I listen mostly every day while walking, and never have had a “ad free day”. 

Seems “scammy” to me. 
Prove me wrong…….

Moderator Edit: Format

[AdamPandora]

@brianhausauer I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[amarahabrown]

I heard an ad say that if I listen for 4 consecutive days, I'll get a day free of ads but I have not gotten it yet and I have listened more than four consecutive days. Is there something else that I have to do?

[klbgwilliams]

Hey AdamPandora,

I posted this over a year ago. the issue was resolved for me long ago. Why am I still receiving postings on this thread? 

[AdamPandora]

@klbgwilliams Since you are subscribed to this Community thread, you will receive notifications whenever a message is posted here.

You can unsubscribe from email notifications by clicking on your profile icon in the top right corner.

Click on My Settings > Click on Email > Under Email Settings, check the box next to 'Don't send me any community emails' - don't forget to hit Save when you're done.

Hope this helps!

[AdamPandora]

@amarahabrown I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[julitangerine]

I think it’s false too , but i emailed them and they gave me the free day.
but still shouldn’t have email you about not getting something you’re
advertising yk?

[brianhausauer]

Agreed. Got my free day(s) also, but no answer that their promo has been fixed. It still feels scammy…..

[MusicFan0669]

Can you create a ticket for me too?

[AdamPandora]

@MusicFan0669 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!