The song won't play!

[dietcoupon]

Where I have albums saved, and I click on a song to listen to, it'll play pretty much every OTHER song in the album before it finally settles on the one I'm continually clicking on. What's up with that?

[AdamPandora · Accepted solution]

@dietcoupon Could you tell me a bit more about what is happening?

Is this happening with a specific album you've collected, or with all albums you have collected?

Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing? 

Thanks for working with me on this. 🤝

[nysted69]

it will not play when I click on play.

[AdamPandora]

@nysted69 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Skinnerbenjamin]

My Pandora account will not play a song after I search it. It will just vibrate and not do anything. Please fix this.

[LeonPandora]

Hi @Skinnerbenjamin, sorry to hear you're having troubles.

Is this happening on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
   

Looking forward to your reply.

[Skinnerbenjamin]

On my device I have reset and deleted and reinstalled

Ben Skinner


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[LeonPandora]

@Skinnerbenjamin I would like to report this issue to our engineers team. Could you tell me more about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
   

Are you connected to Wi-Fi or cellular data when this is happening?