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Trouble Redeeming a Pandora Plus Gift Subscription

Local Performer

When attempting to redeem a Pandora Plus Gift Subscription on the “Redeem Your Code” page of the Pandora Site using the code that was given me, I keep receiving the error message… “Something has gone wrong. We’re working on the issue, and we’ll have things back to normal soon.” Problem is, I have been getting this message for 2 weeks. I’ve contacted Pandora Support via email, but have not heard back yet. Any ideas?

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Re: Trouble Redeeming a Pandora Plus Gift Subscription

Moderator
Moderator

@Tsinchok1 Sorry for the trouble with that.

Our support team has confirmed that they do have an open case with you regarding this issue. Make sure message to them also contains the code you are entering when that error message pops up. 

In the meantime, they will also be replying back to you via email to further assist you with this.

Thanks for your patience.

Adam | Community Moderator

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Re: Won't accept gift subscription

Local Performer

I need the redeem cpde

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Re: Won't accept gift subscription

Moderator
Moderator

@odessaburke I will have someone from our support team contact you via email to help with any gift subscriptions you are having trouble redeeming.

Keep an eye out for their message.

Adam | Community Moderator

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Re: Trouble redeeming gift subscription

Local Performer

Hi, I need a redemption code for the gift I purchased a couple of months ago.  If you could please have your support team contact me, I would really appreciate that. Thank you

 

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Re: Trouble redeeming gift subscription

Moderator
Moderator

Hey there, @Jocie. 👋

Thanks so much for bringing this to our attention. A member from our User Support team has reached to you via the email address associated with your Pandora account. Please keep an eye out for their email by also checking your spam / junk folder in case you haven't received it yet. 📫

Appreciate your patience! 

Alyssa | Community Moderator

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Re: Trouble redeeming gift subscription

Local Performer

Same thing happened to me! I was gifted a subscription and the system will not take my gift card number!

Give me a REAL PERSON to talk to!!

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Re: Trouble redeeming gift subscription

Moderator
Moderator

Hi there, @HomerMom57. 👋

Sorry for the trouble with this. Someone from our User Support team has reached out to you via email to help with your gift subscription. You should be hearing from a specialist shortly. 

Thanks for your patience! 🎧

Alyssa | Community Moderator

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Unable to redeem gift subscription

Local Performer

my gift card for pandora and wont redeem itself any solutions?

 

Moderator Edit: Edited title for clarity

 

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Re: Unable to redeem gift subscription

Moderator
Moderator

@dsubrt19 I moved your post to this thread since it sounds like you are running into a similar issue.

I am going to have someone from our support team send you an email to further assist with this.

Please keep an eye out for their message. 📬

Adam | Community Moderator

Let's share music in the Playlist Swap

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