Trouble redeeming promo code

[Gregseath]

I have a promo code for 3 free months of pandora premium. How can I redeem this. Only option I have is to sign up for premium on the website and get 60 days free. I would like to use my promo code for 90 days

Moderator Edit: Changed title for clarity

[AlyssaPandora · Accepted solution]

Hey, @Gregseath. 👋

Looks like you've been in touch with our User Support team via email. Someone has already responded to your message.

If you don't see it now, please check your spam / junk folder to ensure it didn't end up there.

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Redeeming Free Trial Promo Codes:

To redeem your 90-day trial, visit this link from a web browser.

• Ensure you are signed into the correct Pandora account.
• Enter your code.
• Accept the Pandora Subscription Terms.
• Then click Redeem. 

Please note that we require payment information to begin a trial of Pandora Plus, Premium or Premium Family. That's because it helps us to provide a smooth transition for those who enjoy the trial and want to continue the service, but it's also a common practice among many online subscription services.

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If you have any additional trouble redeeming your code, please respond directly to the email from our User Support team.

Thanks so much for your patience during this process! 🎧

[celebcami]

have a 3 month pass from nova development and can't seem to register it

Moderator Edit: Edited title for clarity

[TannerPandora]

Hi @celebcami  Can you let me know a little bit more about whats happening when you try and redeem the code? Are you receiving an error message? If so, can you send over a screenshot of the error?

Would you mind trying the steps below to see if they help, be sure to do this from a computer, not a mobile device.

To redeem your 90-day trial, visit this link from a web browser.

1. Ensure you are signed into the correct Pandora account.
2. Enter your code.
3. Accept the Pandora Subscription Terms.
4. Then click Redeem.
    

Please note that we require payment information to begin a trial of Pandora Plus, Premium or Premium Family. That's because it helps us to provide a smooth transition for those who enjoy the trial and want to continue the service, but it's also a common practice among many online subscription services.

Let me know how it goes. 🎧

[robincgroth]

I received a 3 months pandora premium subscription with the purchase of an item from HSN.  I already have a standard Pandora account.  How do I add the 3month pass code to upgrade to try it out?

[AlyssaPandora]

Hey there, @robincgroth. 👋

Sorry for any trouble you've experienced.

Looks like you were able to apply the free 90-day trial of Pandora Premium to your account. 

If you're still having trouble, feel free to let me know by responding directly to this thread.

Enjoy the tunes! 🎶

[Jackieraskopf]

Received 3 free months of pandora premium and when I enter my info it says I already have pandora and won’t let me get the free 3 months. Help please. 

[TannerPandora]

Hi @Jackieraskopf Thanks for posting, sorry to hear you're having trouble. 

Would you mind trying the steps from @AlyssaPandora accepted solution above. Keep in mind, if you've redeemed a trial in the past, you may not be eligible for a new trial. 

Let me know if you're still having trouble. 

[tdelfinperedia]

Hi, 

I recieved a not eligible note and was referred to the premium cost page for 9.99.  I purhased the Aftershokz headphones and have a coupon for Pandora Premium 3 month pass with the code but the code is not accepted.  How do I reach customer service?

[AdamPandora]

@tdelfinperedia I had our support team take a look at your account, and they have made a small change which should help with this.

Would you mind trying the steps below to see if they help?

*Be sure to do this from a computer, not a mobile device:

To redeem your 90-day trial, visit this link from a web browser.

1. Ensure you are signed into the correct Pandora account.
2. Enter your code.
3. Accept the Pandora Subscription Terms.
4. Then click Redeem.
    

Please note that we require payment information to begin a trial of Pandora Plus, Premium or Premium Family. That's because it helps us to provide a smooth transition for those who enjoy the trial and want to continue the service, but it's also a common practice among many online subscription services.

Let me know how it goes.

[PinkPowder]

I received a promo for 3 months free Pandora premium but have not received my email yet. 

[AdamPandora]

@PinkPowder You should be able to redeem your promo by following the instructions provided in the accepted solution to this thread. 

In the meantime, I will also have someone from our support team contact you privately via email to help make sure this gets resolved.

Please keep an eye out for their message. 📬

[PinkPowder]

I never received the email with the code that is the problem.  I bought a product and it gave an offer for Pandora premium. It asked for my email to send me the code to access it but I never received the email. 

[AdamPandora]

@PinkPowder In that case, it would be best to contact the support team of the company who offered the promo code directly.

That being said, I did create a case for you with our support team, so please keep an eye out for their message, and they will be happy to look into this further with you. 

[JasonCovington]

What do you do if you click on redeem and it says please use a valid gift code. I know it's valid I got it an hour ago from miles.com

[AdamPandora]

@JasonCovington I have created a case for you with our support team.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

[Tonygreg25]

Hi, T-Mobile Tuesday promo code not working on my iPhone XR. 
could you please help. 

[AlyssaPandora]

Hi there, @Tonygreg25. 👋

Thanks so much for posting about this. Since you're having trouble with your promotional code, I've escalated your issue to our User Support team. Someone has reached out to you via email to offer further assistance very soon. If you don't see the email yet, please check your spam / junk folder. 📬

Appreciate your patience during this process. 🎧

[MacGyver73]

I have the exact same problem as @celebcami it's from nova and I can't redeem it, it says my account is not eligible. I did all the steps you listed and it doesn't work. Thank you!

[AdamPandora]

@MacGyver73 It looks like your account is already upgraded to Pandora Plus with a different gift subscription.

You won't be able to redeem any additional promotions onto your account while it is still upgraded.

When your current subscription expires, and you start hearing ads on your account again, you should then be able to redeem the additional promotion you mentioned.

If you run into any issues with that when the time comes, you'll need to contact our support team directly for assistance here.

Hope this helps!