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Unable to accept family plan invites

4Big562dogg
Local Performer

I have sent a family member three invites, and he still unable to complete the process. I have been paying for the subscription for months now and I need a solution, please.

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68 Replies

MariaPandora
Pandora
Pandora

Hi @catsailor

I can see you sent one invitation to join your Premium Family plan.

I've manually added your wife's account to your plan from my end, so now she should be able to see her account upgraded.

Let me know if she continues to have troubles after this.

 
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stlworm69
Local Performer

I tried the upgrade to the Family Plan, invited my wife, however when she followed the prompts via the invite email, she had to sign in with my Account info. When she started the app, I got a notification that someone else was listening and do I wish to allow. When I did, I got kicked off....

So we're done... I continue with Pandora Plus, and she will go to another service....

It shouldn't be that hard...😕😠

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AdamPandora
Community Manager
Community Manager

@stlworm69 Your wife will need to sign into her personal account that you invited to the plan in order for the both of you to stream Pandora simultaneously.

Please have her sign out of your account on her device, and then sign back in using the email address associated with her account.

If she doesn't remember her password, she can always reset it to regain access. You can find instructions on how to reset her password here.

Let me know if she continues to run into issues with this after signing into her account.

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Balldred
Local Performer

I sent an invite to a new family member. She received my invitation. It is an android device and gmail address. When she clicks the Accept Invite button she hears a click and nothing happens. 
She has gotten rid of her old pandora that was on the phone and deleted the app. What do we do now?

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TannerPandora
Moderator
Moderator

Hi @Balldred 

Welcome to community!

We'll need to gather further personal information about the Pandora accounts involved. I'm going to go ahead and escalate to our support team to further assist. They will be reaching out via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience in the meantime.


Tanner | Community Moderator

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@PandoraSupport

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JQMack
Local Performer

We recently renewed a family plan after a short lapse, and we can't get any of the accounts to connect.  Email invites just reach an error page.

 

Any solutions or ideas appreciated.

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AdamPandora
Community Manager
Community Manager

@JQMack I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

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JQMack
Local Performer
How long does it typically take to get a response?
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Balldred
Local Performer
The response was fast, but inadequate.
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