Unable to accept family plan invites

[4Big562dogg]

I have sent a family member three invites, and he still unable to complete the process. I have been paying for the subscription for months now and I need a solution, please.

[denkyleg]

I have been trying to add a member to my family plan. When they click Accept Invite it goes to login screen yet they have not been able to add a password to log in and the invite remains Pending on my side

[AdamPandora]

@denkyleg It doesn't look like that person has created their Pandora account yet.

Please have them first create their account using the email address you sent the invitation to.

Once that is created, they should be able to accept the invitation, and join your plan.

Let me know if they continue to run into issues after creating their account.

[tyranskg]

Tanja did create her account so all seems good now.
Best regards.
Gaet Tyranski

[AdamPandora]

Happy to hear it, @tyranskg.

Enjoy the music!

[ASXLTMYJ]

I have tried to add family members.  When I send the invite, they click on it, and then it asks them to create a new account.  They do it, but it isn't linked to the family plan.  There is no other option besides "reset password" that also doesnt work.  

It looks like there are many many people that struggle with this process.

[AdamPandora]

@ASXLTMYJ I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!