Unable to accept family plan invites

[Tinkbarber08]

I waited till my subscription through T-mobil tuesday ended and I went onto the computer to upgrade to the family and I tried to send the invietes to email and I did accept them through email but my pandora acccount still stated Pending on the invite and wondering what I am doing wrong. Please help me on how to get my family there account on pandora through family 

Moderator Edit: Edited title for clarity

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[citadel]

When they create their new accounts, after accepting invite, it does not have them on family plan but on their own account not connected to my family plan.

[AdamPandora]

@citadel Our support team has confirmed that you already have an open case with them regarding this issue. 

If you have any further questions, you can reply back directly to the email thread you have going with them.

[cryanhorne]

I am having the same problem: When they create their new accounts, after accepting invite, it does not have them on family plan but on their own account not connected to my family plan.  Please help. 

[cryanhorne]

Trouble with adding invitees to family plan: When they create their new accounts, after accepting invite, it does not have them on family plan but on their own account not connected to my family plan, and has 'upgrade' option for new account.  Does not seem to recognize email address is one that has been invited to new family plan.

Does the new 'invitee' in fact need to set up new account?  What is the process?

[TannerPandora]

Hi @cryanhorne I've moved your post to this thread to keep things organized.

I've asked our support team to reach out to you via the email associated with your Pandora account. Please be on the look out for their email. 

Thanks for posting to community! 🎧

[jenltucker]

I am on the trail period for the Family Plan, and am unable to add my boyfriend's pandora account. I am adding his email, he is accepting and logging in to his pandora account. However, he is not connected to my Family Plan. On my end, his invite still says "pending" and on his end, there is still the upgrade button in the corner and no indication that our accounts are connected. How do I address this issue?

[AdamPandora]

@jenltucker Our support team will be contacting you separately via email to help with this.

Keep an eye out for their message! 

[Jtarin34]

Having a hard time including spouse in family plan

[AlyssaPandora]

Hey there, @Jtarin34. 👋

I moved your post over to this thread to keep the community organized. Someone from our User Support team has reached out to you via email this morning. 📬

Please follow up with our specialist via email to help get your spouse added. Thanks for your patience during this process! 

[barbino]

My husband has a free pandora account, he cannot delete it, won’t recognize password, so he changed it, still won’t work...in the meantime he accepted my invitation to join the premium family plan. Said he was on it, but is getting many ads, canrt download songs till he watches a video etc.  

[TannerPandora]

Hi @barbino, thanks for posting to community. I've moved your message from our Community Chat board to our Subscriptions support board to help keep things organized. 

I checked your Pandora account and I do see the invitation has been sent out but it's still pending, unfortunately, it hasn't been accepted yet. 

Your husband will need to go back to the family plan invitation that was sent out and be sure to select 'Accept Invite', and  log in with his existing Pandora account. He'll need to enter is Pandora password to complete the process. 

If he's still having trouble, let me know. 

[ranman]

I have a Family Plan and invited my wife to join.  She received the email, but when she clicks on Accept Invite it goes to my account.  We have tried this multiple times with the same result.

[AdamPandora]

@ranman Sorry for the trouble.

That likely means she is already logged into your account on her device.

Before attempting to accept the invitation you sent her, first make sure she signs out of Pandora.

She should then be able to sign back into Pandora using the email address associated with her personal Pandora account, and accept the invitation.

I will also have someone from our support team reach out to you separately via email to help ensure this gets taken care of.

Please keep an eye out for their message.

[toninoni]

Adam, we only had one account to begin with which I just upgraded to a Family Plan. I sent out the invitations to both me and my husband's email. After I accepted the invitations via email and went back to Pandora, it shows the invitations are still pending (both of them). I've done it 3 times to no avail. What's the problem?

[AdamPandora]

@toninoni Sorry for any confusion!

Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts.

I had our support team take a look, and they see you sent out invitations to email addresses with no Pandora accounts tied to them yet.

You will first need to set up separate Pandora accounts using different email addresses for each family member that wants to join the subscription.

Once those accounts are created (if they aren't yet already), you can then send them an invitation to join your family plan subscription.

They should then be able to accept the invitation to the family plan subscription you sent.

I hope this clarifies things a bit! Let me know if you continue to run into issues with this after the new accounts are set up.

[VickiParrett]

I sent an invite to user but user cannot accept the email invite it takes you to the login screen but it is for new users only

[TannerPandora]

Hi @VickiParrett thanks for posting to community. I moved your message over to an existing post here. 

From the login screen there should be an option to 'Sign-up', if you don't currently have a Pandora account or 'Log in', if you already have an account. 

If they are not seeing this can you please take a screenshot to share with me here. I'd like to take a closer look. 

Thanks!

[MVC]

I am unable to add family members to our family plan.  They get the invite and then it tells them that it is not valid.  Please help.  'Customer service' by email is not working.  If I do not get help with this then I will discontinue our subscription

[AdamPandora]

@MVC I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply and they will be happy to look into this further with you.

Thanks for your patience! 🤝

[tplucinski]

I have family plan subscription and have sent out invites.  When the invitees try to accept the link does not  lead them to a page that allows them to do that.  Please help.