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Unauthorized Charges

debbuys
Local Performer

I just discovered being billed $14.99 on my Bank of America card. Its so frustrating to search for Customer Service to talk to about resolving this matter as PANDORA HAS NO WAY to call about billing.

I do not have any authorized subscriptions.  How do I get a refund for all months I have been charged at $14.99 x 3 months?  Credit card statement says PANDORA*INTERNET RADIO PDORA.COM/BIL CA.

Thank you in advance for resolving this issue.  

Debra 

Labels (1)
65 Replies

danwalling
Local Performer

What is this $54.89 charge for?

I did not authorize this.  I'm charged a monthly fee, but this is extra.

0 Kudos

AdamPandora
Community Manager
Community Manager

@danwalling I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

Rogerseddie44
Local Performer

I have a charge for 9.99 for pandora and didn't authorize it 

0 Kudos

AdamPandora
Community Manager
Community Manager

@Rogerseddie44 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

0 Kudos

sawolflee
Local Performer

I do not have an account, but have been being charged for a subscription. Please help to refund.

0 Kudos

MariaPandora
Pandora
Pandora

Hi @sawolflee,

Welcome to the community! We're glad to have you around.

I can see that there's an account linked to your community account, but doesn't seem to be currently upgraded, so I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime.