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Re: Unauthorized charge

Moderator
Moderator

@Tam1 Someone from our support team will be contacting you privately via email to help look into this further with you.

Please keep an eye out for their message. 📬

Adam | Community Moderator

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Charged 9.99

Local Performer

I’ve been charged for 9.99 for Pandora and have no idea why? I looked at my bank and apparently this isn’t the first time and I’ve had multiple 9.99 charges on different months! What is going on and how do I make it stop?!

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Re: Charged 9.99

Moderator
Moderator

@Bohdan832 I have created a ticket for you with our support team.

They will be contacting you privately via email to gather additional details on the charges you are seeing.

Please keep an eye out for their message.

Thanks for your patience in the meantime. 🤝

Adam | Community Moderator

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Re: Charged 9.99

Local Performer

I figured out what the problem was and unfortunately my ex was trying to use my card to pay for her premium. If you knew my ex you would know its not worth the fight to try and get the money back. I’ve changed my card so it won’t happen again. Thank you for your support!

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Re: Charged 9.99

Moderator
Moderator

We appreciate the update on this, @Bohdan832.

Thanks for being a part of the Community! :pandora: 

Adam | Community Moderator

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