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Unauthorized Charges

Getlostosel
Local Performer

I checked my statement recently and said there was a 10 dollar charge for Pandora which made sense but you never sent any type of reminder that I was gonna be charged?

 

Moderator Edit: Edited title for clarity

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288 Replies

Brendapliego
Local Performer

Hello I have been charged for the last couple months 4.99 for something that I don’t use I only use free pandora.

Moderator Edit: Removed Personal Info

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AdamPandora
Moderator
Moderator

@Brendapliego Someone from our User Support team will be reaching out to you separately via email.

Keep an eye out for their message and they will be happy to further investigate this with you.

Adam | Community Moderator

Let's share music in the Playlist Swap

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kdees76
Local Performer

I am being charged $5.34 on my credit card for Pandora that I have not authorized.  I do not see any authorized subscriptions for this.  I would like to be refunded for all months I have been charged.  Credit card statement says PANDORA*INTERNET RADIO PDORA.COM/BIL CA.  Thank you for your assistance in resolving this issue as soon as possible.  

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Madewell29
Local Performer

I have a charge of $54.89 for the past three years for an account I do not have nor authorized. I need to be reimbursed for all three years I was charged. I have tried emailing the support email, but never received a response.

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AdamPandora
Moderator
Moderator

@Madewell29 Our support team has confirmed that they have received your message.

Keep an eye out for their email reply, as that is how they will be contacting you to help look into this.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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AdamPandora
Moderator
Moderator

@kdees76 Our support team would be happy to investigate this with you. They will be reaching out to you privately via email, so please keep an eye out for their message.

Adam | Community Moderator

Let's share music in the Playlist Swap

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anahansen88
Local Performer

this happened to me today and it took the only money i had left for my sons birthday cake today. im not very happy and want it fixed.

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AlyssaPandora
Moderator
Moderator

Hey, @anahansen88. 👋

So sorry to hear this happened. A specialist from our User Support team has already reached out via email to figure out what's going on.

If you haven't received their email, please check your spam / junk folder. 

Thanks for letting us know about this! 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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cathyalex7
Local Performer

I was charged 5.34 on my credit card. I was currently on a 3 month trial of premium but have no other subscriptions. How do I get this removed???

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AdamPandora
Moderator
Moderator

@cathyalex7 Our support team would like to investigate this further with you.

They will be contacting you separately via email to help with this, so please keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Cjhadden
Local Performer

I am being charged $58 dollars and done change and have not ordered anything from pandora.  I want my money back and an explanation as to why you took it out of my account without my authorization 

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AdamPandora
Moderator
Moderator

@Cjhadden Keep an eye out for an email coming from our support team - they will be contacting you to look into this further.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

Johnnyoxx
Local Performer

Help. I have a monthly charge for pandora internet. I never signed up for pandora. After getting these charges I created this account.. called my bank three times to dispute charges and they sent me new debit cards 3 times cancelling the previous. I just received new card one month ago and did not add to any website and charge of $5.13 appeared again. It seems to be linked to my checking account not debit card and there is no way to call pandora. How do get pandora to stop charging me.. I never signed up for any paid subscription..  Pandora please have someone reach out to me to resolve this. 

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My3babes
Local Performer

I was charged 14.99 this month when it is normally 9.99. I never changed my subscription -please refund me asap!  Can't find a support number to call.

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AdamPandora
Moderator
Moderator

@Johnnyoxx @My3babes Sorry for any trouble.

Our support team will be reaching out to each of you separately via email.

Please keep an eye out for their message and they will be happy to investigate this with you. 🔎

Adam | Community Moderator

Let's share music in the Playlist Swap

MikeAlt
Local Performer

I just checked by bank account, and found a charge for $54.89 on 2/16/2020 charged to "PANDORAINTERNET RADIO 0 PDORA.COM/BILCA US".

Has anyone else encountered this?

AdamPandora
Moderator
Moderator

@MikeAlt Our support team would like to look into this further.

They will be reaching out to you via email to gather additional information regarding the charge you are seeing.

Keep an eye out for their message!  

Adam | Community Moderator

Let's share music in the Playlist Swap

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bdsmiley
Local Performer

I am also having unauthorized charges to my account these past four months.  I checked my subscriptions on Google and Roku and I've never signed up.  Please help!

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AdamPandora
Moderator
Moderator

@bdsmiley Our support team would be happy to look into this further with you.

They will be sending you an email to request additional information regarding the unauthorized charges you are seeing on your account.

Keep an eye out for their message. 

Adam | Community Moderator

Let's share music in the Playlist Swap

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Cboss126
Local Performer

I did not authorize a $59 charge

I want a refund 

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