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Re: Billing

AdamPandora Moderator
Moderator

@Brendapliego Someone from our User Support team will be reaching out to you separately via email.

Keep an eye out for their message and they will be happy to further investigate this with you.

Adam | Community Moderator

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I have been charged for subscriptions I do not have.

Madewell29
Local Performer

I have a charge of $54.89 for the past three years for an account I do not have nor authorized. I need to be reimbursed for all three years I was charged. I have tried emailing the support email, but never received a response.

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Re: I have been charged for subscriptions I do not have.

AdamPandora Moderator
Moderator

@Madewell29 Our support team has confirmed that they have received your message.

Keep an eye out for their email reply, as that is how they will be contacting you to help look into this.

Thanks for your patience.

Adam | Community Moderator

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Unauthorized credit card charge

kdees76
Local Performer

I am being charged $5.34 on my credit card for Pandora that I have not authorized.  I do not see any authorized subscriptions for this.  I would like to be refunded for all months I have been charged.  Credit card statement says PANDORA*INTERNET RADIO PDORA.COM/BIL CA.  Thank you for your assistance in resolving this issue as soon as possible.  

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Re: Unauthorized credit card charge

AdamPandora Moderator
Moderator

@kdees76 Our support team would be happy to investigate this with you. They will be reaching out to you privately via email, so please keep an eye out for their message.

Adam | Community Moderator

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Re: Unauthorized credit card charge

bdsmiley
Casual Fan

I am also having unauthorized charges to my account these past four months.  I checked my subscriptions on Google and Roku and I've never signed up.  Please help!

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Charge on my credit card not authorized

cathyalex7
Local Performer

I was charged 5.34 on my credit card. I was currently on a 3 month trial of premium but have no other subscriptions. How do I get this removed???

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Re: Charge on my credit card not authorized

AdamPandora Moderator
Moderator

@cathyalex7 Our support team would like to investigate this further with you.

They will be contacting you separately via email to help with this, so please keep an eye out for their message. 

Adam | Community Moderator

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Re: No permission

Cjhadden
Local Performer

I am being charged $58 dollars and done change and have not ordered anything from pandora.  I want my money back and an explanation as to why you took it out of my account without my authorization 

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Re: No permission

AdamPandora Moderator
Moderator

@Cjhadden Keep an eye out for an email coming from our support team - they will be contacting you to look into this further.

Thanks for your patience.

Adam | Community Moderator

Let's share music in the Playlist Swap

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Unauthorized charges

Iroccmz28
Local Performer
I checked my credit card statement and I have been charged for premium under my gmail. I don't even have an account with Pandora using my Gmail. I want my money back Pandora has been unauthorized charging my credit card since July!
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Re: Unauthorized charges

AdamPandora Moderator
Moderator

@Iroccmz28 Our support team will be reaching out to you via email for further assistance with this.

Please keep an eye out for their message.

Hope we continue to see you around the community! 🎶

Adam | Community Moderator

Let's share music in the Playlist Swap

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