You are currently unable to upgrade

[Enlacepr]

Hi, I initially subscribed to Pandora Plus several years ago when I had an IOS phone. I changed my phone to Android and kept using Pandora. Last year my credit card expired, and I could not upgrade it thru my Android since it was registered under IOS and sent me back to IOS indicating a gmail account which I do not use and do not have a password.

I have 4 stations in my cell phone which I want to keep and upgrade thru my Android to Pandora Plus, but every time. I want to upgrade thru my Android and a message indicates "You are currently unable to upgrade". 

Please advise how can I upgrade thru my Android to Pandora Plus.

[AdamPandora · Accepted solution]

@Enlacepr You should be able to upgrade your account here.

If you continue to run into issues with this, please send me a screenshot of the error message you are seeing.

[Proudmetis]

I'm having the same issue. I cannot upgrade to premium. 

 

[AdamPandora]

@Proudmetis I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!