Family Plan: Accepted account via email not added to plan

bcendo
Local Performer
‎06-27-2023 10:06 AM

I am having difficulties inviting a family member to my Family subscription. I sent the invite, it was received via email and ACCEPTED. I then logged into Pandora using the person's email that was used in the invite. The person logged in just fine but is only seeing the basic Pandora. On the master family account, it says INVITE PENDING. What am I doing wrong? Please help. 

Moderator Edit: Changing title for clarity

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TannerPandora
Moderator
Moderator
‎06-27-2023 02:26 PM

Hi @bcendo! Thanks for posting.

I moved your message over to our Subscription to keep things organized - Family Plan: Accepted account via email not added to plan

I took a closer look, and I do see the pending invite under your account. I'm not entirely sure what may have happened but I went ahead and pushed the invite through. The account should now be included in your Family Plan. You may need to sign out and back on your device for the changes to take affect.

Let me know if you continue to have trouble.

Tanner | Community Moderator

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Rose_flowz
Local Performer
‎05-02-2024 07:41 AM

Same so annoying. Paying for what

I'm having the same issue. Please help. I've added emails and they're still not accepted. I've contacted support twice and no ones helped me. 

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julb99
Local Performer
‎06-08-2024 12:45 PM

Having the same issue here please advise on how to fix. 

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AdamPandora
Community Manager
Community Manager
‎06-10-2024 09:37 AM

@julb99 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator
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julb99
Local Performer
‎06-10-2024 09:58 AM

Thank you the email in question is xx@

Moderator Edit: Removed Personal Info

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hauckcory
Local Performer
‎12-13-2024 09:02 AM

I am having the same issue. Sent invite. Made my brothers account but not shared to my plan. Just plan Pandora.

 

Please help

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AdamPandora
Community Manager
Community Manager
‎12-15-2024 05:54 AM

@hauckcory Were you still having trouble with this?

It looks like you were able to add an account to your plan shortly after posting your message on the community.

Let me know.

Adam | Community Moderator
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jcashion
Local Performer
‎03-25-2025 05:26 AM

My wife and I are having the same problem. Why is using your product so difficult? First, I had to cancel my membership and wait until I heard commercials before I could create a family plan. No upgrade to family? Really? Now she can't get logged into my family account after accepting...................................................................................................?

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AdamPandora
Community Manager
Community Manager
‎03-25-2025 07:06 AM

@jcashion I took a look at your plan and it doesn't look like she has accepted the invitation yet.

I've gone ahead and manually added her to your plan from my end.

She should now be able to enjoy the benefits of the Premium Family subscription as long as she is logged into her personal account.

If you run into any other issues, please contact our support team directly for further assistance here.

Thanks for being a part of the community! :pandora:

Adam | Community Moderator
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seanallen
Local Performer
‎03-28-2025 10:01 AM

Paid for year in advance and added just two members.  They log in and get on just fine.  But, their level of service is the lowest (commercials, cant make their own lists...) as if they are receiving Pandora basic.  Their links break regularly.  Very frustrated.  They have switched to other music streams and I'm wondering why I paid so much for a family membership?

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AdamPandora
Community Manager
Community Manager
‎03-31-2025 06:00 AM

@seanallen I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator
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AEick
Local Performer
‎07-27-2025 12:45 PM

I am having the same issue. 

AlyssaPandora
Community Manager
Community Manager
‎07-28-2025 06:37 AM

Hi there, @AEick. 👋

Thanks for letting us know about your experience.

I wasn't able to locate an associated Premium Family plan with your account. To protect your privacy, I've escalated this to email. One of our support agents will reach out to you via email to gather more details and help you get set up. Please keep a lookout for their email message soon. 📬

We appreciate your patience during this process. 🎧

Alyssa | Community Manager
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Musick_Freek
Local Performer
‎08-14-2025 11:30 PM

I'm having same issues. My mother invited my wife no problem. I think I've had her invite me at least 3 or 4 times and still rolling with the basic Pandora. I've listened to Pandora for over 12 years. And had Plus for years. This is a deal breaker.......please help

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AdamPandora
Community Manager
Community Manager
‎08-15-2025 07:42 AM

@Musick_Freek If your mother is the main account holder for the plan, please have her send an email to our support team here for further assistance.

They will be happy to help with this. 

Adam | Community Moderator
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CountryMama7
Local Performer
‎10-21-2025 10:21 AM

I am having the same issues have tried adding my hubby to my family plan I even used his phone and accepted the invite twice and it still hasn't added his to my plan??

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AdamPandora
Community Manager
Community Manager
‎10-21-2025 10:52 AM

@CountryMama7 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator
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